Sales Support Representative
Access Dubuque
Sales Support Representative
**Mi-T-M Corporation**
1 Positions
ID: 1338022
Posted On 10/24/2024
**Job Overview**
**Sales Support Representative**
As a Sales Support Representative, you play a pivotal role in ensuring seamless communication and assistance for our dealers and distributors across various market divisions. Your primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. You will collaborate closely with Sales Division Managers to maintain effective customer relationships and uphold service standards.
**Key Responsibilities:**
+ Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions.
+ Process orders accurately and efficiently, ensuring timely entry and follow-up.
+ Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate.
+ Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery.
+ Identify and provide replacement part numbers for equipment, resolving queries promptly.
+ Analyze and process return requests in accordance with company policies and procedures.
+ Assist customers with equipment-related issues, offering technical support and troubleshooting assistance.
+ Liaise with service centers or distributors to address end-user customer needs effectively.
+ Manage online parts orders, fax orders.
**Requirements:**
+ Strong organizational and time management skills.
+ Ability to multitask, work independently, and as part of a team in a flexible environment, demonstrating attention to detail and confidentiality.
+ Excellent communication, organizational, and typing skills.
+ Strong computer skills: Outlook, Excel, Mapex, CRM (infor)
+ Strong work ethic.
+ Ability to handle stress while operating with a sense of urgency and good judgment.
+ Ambitious, quick learner with a positive and friendly attitude.
+ 2-year degree preferred not required
**Daily Expectations:**
+ Clock in and maintain presence at your desk during scheduled working hours.
+ Log into designated phone lines to handle incoming calls from Mi-T-M dealers and end users.
+ Collaborate with fellow Sales Support Representatives to ensure continuous phone coverage.
+ Work closely with other departments to enhance overall customer satisfaction.
**_Hours: Monday through Friday, Rotating schedule 7:30-5:30. Overtime as required Hourly position_**
**_Equal Employment Opportunity (EEO) Statement:_** _Mi-T-M Corporation is an equal opportunity employer and is committed to providing employment opportunities to all qualified candidates without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We promote diversity and inclusion in our workforce, offer reasonable accommodations for individuals with disabilities, and ensure that all aspects of employment at Mi-T-M Corporation are free from discrimination._
Primary Contact
1707157483267
Niki Wood
Human Resources Assistant,
563-556-7484x268
Phone
Phone
Phone
Fax
nwood@mitm.com
Email
True
False
False
**Job Details**
Categories
Delivery
Graphic Design/Social Media
Management/Executive
Manufacturing
Sales/Service
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1156
Job REQ #
1338022
\# Positions
1
Start Date
20241024
End Date
20241214
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Mi-T-M Corporation
**About the Company**
Mi-T-M Corporation, Peosta, IA has been manufacturing quality industrial-grade products since 1971. Produced within an 825,000-square-foot manufacturing facility, the Mi-T-M product line includes cold and hot water pressure washers, air compressors, combination air compressors/generators, portable generators, water treatment systems, wet/dry vacuums, and jobsite toolboxes.
The Mi-T-M Brand Promise: We promise to deliver unmatched performance-from the quality of our product to the dedication of each employee who does what's right for our customer-every time.
Our success is largely due to the passion and commitment of the people we have had the good fortune to recruit and employ. We are always looking for people who share our values and will serve our customers with integrity and excellence. To reach our greater potential as a company, we recognize that our people are to be encouraged and supported with the tools, technologies, and training that will enable them to achieve their full potential.
If you are an individual who takes pride in your work and achievements, embraces change, and believes that challenges are simply an opportunity, we invite you to apply with our company.
**To Apply Now on Mi-T-M's website, please visit:** https://www.mitm.com/careers/available-positions/
**To learn more about our company please watch the following videos or visit our website!**
Company Profile - Video
https://www.mitm.com/support/videos/facility-tour/
Fabrication Facility Tour - Video
https://www.mitm.com/support/videos/Mi-T-M-fabrication-tour/
Company Website
www.mitm.com
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