What you will do -
Receives customer and/or sales force communication and acts as a liaison regarding pricing, scheduling, shipping, and returns while in line with our KPI's. Focuses on customer satisfaction through teamwork and empowerment, solving problems through a consultative approach, operating with integrity while providing a responsive and unsurpassed level of customer service.
Answer all incoming calls from your assigned phone queue while following our Call Quality rubric to ensure we are providing exceptional customer experience for our customers
Works alongside Customer Care leadership and Sales Team to track and reach monthly and yearly sales goals
Participates in Projects for Sales Support/Customer Care as directed by CC Manager
Builds rapport with other Sales Support Team members (Works well with other groups in Customer Care and cross-functionally as needed to improve the overall customer experience)
Participates in huddles by offering ideas/input
Is knowledgeable of the team's metrics and goals for the division.
Good time management and organizational skills that allow for efficient and timely SLAs
Manages/Supports regions that are assigned to them
Ability to work autonomously while exhibiting basic problem-solving skills. Will be responsible for making logical effective business decisions
Research sales/customers problems or questions (This may involve going through customer files, reviewing existing orders, and consulting with other employees and/or customers)
Assists with administrative responsibilities as needed
Basic Knowledge of Sales Support processes (Can train over the fundamentals for new hires and members that are interested in cross training)
Other duties as assigned by manager.
Primary equipment may include a computer, telephone, Microsoft Office Suite, ERP, SFDC, EIM, and CRM tools.
What you need -
2 years minimum of related experience - required
Must be PC Literate
Effective Reading, Writing, and Math Skills
Effective soft skills required and able to communicate telephonically
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a positive attitude
$21.58 -$37.96 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.