Sales Support Specialist 1 CR Alajuela, Costa Rica **Job Summary** This Sales Support Specialist is a valued member of Customer & Sales Support Team and serves as the internal business partner and primary point of contact for their assigned Breast & Skeletal Health field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with the Sales, Customer Support, Salesforce Effectiveness, Contracts, Account Receivable, Finance and Project Management teams. **Education** + Bachelor’s degree **Experience** + 2 years of relevant work experience supporting a sales organization + 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment **Skills** + Superior communication skills – verbal, written and presentational + Strong interpersonal and organization skills + Dedicated to ensuring quality standards are maintained in all functions and responsibilities + Acute attention to detail and accuracy + Ability to adapt in a fast-paced environment and prioritize with competing deadlines + Ability adapts easily in a changing environment + Problem analysis and solving ability + Willingness to take initiative and make decisions + Demonstrated strength in achieving great customer experience + Passion for customer success in a competitive and changing market + High energy, self-motivated, proactive, goal oriented and enthusiastic + Enjoys collaboration and embraces teamwork + Solid knowledge of Microsoft Office, especially Word and Excel + Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must + Salesforce.com experience desired **Essential Duties and Responsibilities** + Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders + Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy + Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc. + Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer + Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers + Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field + Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers + Participate and/or lead ad hoc projects focused on continuous improvement **Additional Details:** + Must be able to travel as required by the needs of the role (10%)