Do you have a passion for finding solutions? Are you proactive? Do you enjoy providing "white glove" experience?
ABOUT US:Deluxe Merchant Services is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
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RESPONSIBILITIES:The Sales Support Specialist is a crucial role within our Fitech by Deluxe division that will help support and maintain existing customers.
Identify and create ways to retain current merchants
Address escalations that may arise due to issues
Make decisions regarding pricing, refunds, closings, early termination fees, and contract renewals.
This energetic team member will be required to call and at times meet with business customers virtually or in person
Address issues including but not limited to; pricing, service, maintenance, new equipment orders, training, contract discussions.
Performs a number of customer service retention activities to support the current merchant base
Maintain active pipeline of Merchant account retention efforts and service issues.
Analyze statements and answer questions from merchants for clarification purposes
Quote prices and place rate reviews to aid in retention efforts
Secure and submit completed paperwork and arrange merchant implementation and training
Call on and track merchant issues generated through escalations / surveys
Explain PCI, Fees, and gather answers to other industry related topics
BASIC QUALIFICATIONS:
Education and Experience: HS/GED AND 4 years relevant experience; OR Associate's Degree AND 2 years relevant experience
Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (Desired but not required)Banking experience
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.