The Opportunity

MassMutual Strategic Distributors (MMSD) is looking for a Sales Support Specialist to join our Annuity Internal Sales Desk. The Sales Support Specialist will be introduced to the financial services industry, with specific attention to relationship management, growing sales and annuity product knowledge.  You will have a strong desire to learn, practice and apply new skills through partnering with talented, experienced sales professionals.  You’ll join a team that has a mission to broaden financial wellness and education to communities throughout the country. 

The Team

The team is agile, collaborative and inclusive as they support our diverse distribution partners and advisors. As we continue to grow this team, we have a focused lens on diversity and inclusion. We believe diversity includes the broadest possible range of cultures, backgrounds, experiences and perspectives, while inclusion means creating an environment where all people and ideas are valued.  Our goal is to welcome everyone and for all of our employees to feel comfortable bringing their true self to work each and every day. 

The Impact

The Internal Sales Desk at MMSD works with distributors in the third-party/independent/national broker-dealer/bank market to sell our fixed and variable annuity products through financial professionals.

In this role you will provide telephonic sales support to Financial Professionals regarding MassMutual annuity products, using a variety of tools, including product illustration software and internal sites. You will communicate with Internal and External Wholesaler colleagues to stay apprised of market trends and industry knowledge.  You are proactive in your approach to problem solving and timely in your responses to inquiries.

Responsibilities

Support an inbound telephone queue where you will answer product and rate questions, fulfill requests for marketing collateral, application kits, and illustrations

Route calls to appropriate departments, including forwarding leads to Internal Wholesalers

Document all activity in the CRM system (Salesforce)

Run product illustrations, meeting or exceeding established turnaround times on all requests, with 100% accuracy

Complete fulfillment requests for marketing material

Build and maintain strong product knowledge including any related economic, industry and competitor information

Other duties as assigned

The Minimum Qualifications

High School Diploma or equivalent

1+ year of customer service or sales experience

1+ year experience with Microsoft Office (Outlook/Excel/PowerPoint)

FINRA SIE & Series 6 at time of application or must obtain within 6 months of hire

State Securities License Series 63 at time of application or must obtain within 6 months of hire

State Life & Health License at time of application or must obtain within 6 months of hire

The Preferred Qualifications

Bachelor’s Degree

Prior third party annuity distribution experience

At least 1 year experience in the financial services/insurance industry

1+ years of sales support or direct selling experience (with quotas)

CRM (Salesforce) and customer relationship management experience

Interest in learning the financial services industry, especially annuity products

Proven communication skills (both written and verbal)

What to Expect as Part of MassMutual and the Team

Regular meetings with the MMSD Annuity Internal Sales team

Focused one-on-one meetings with your manager

Access to mentorship opportunities

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-CR41

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $53,000.00-$66,800.00