Overview CORT Events is seeking a full-time Sales Support Specialist to join our team in Hanover, MD!! This role provides support to the Sales Teams (Account Executives and Strategic Account Managers) on a nationwide basis in the Events, Exhibit house, and Tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders. This is an onsite position performed from the CORT Events Corporate office in Hanover, MD. Schedule: Monday thru Friday; 8am-5pm. Pay: $21.50 / hour. What We Offer Comprehensive health insurance (medical, dental, vision) available within 30 days or less 401(k) retirement plan with company match Paid vacation, sick days, and holidays Company-paid disability and life insurance Tuition reimbursement Employee discounts and perks Opportunity to work alongside a tenured team with career growth and mentorship opportunities Responsibilities Assists during the sales process to the clients, Account Executives, and Strategic Account Managers by answering simple product questions, sending product photos, and offering client support at the Account Executive’s direction within reason. Acts as liaison between Operations, Client, and Account Executive/Strategic Account Manager. Responds to and notifies the Account Executives/Strategic Account Managers of customer inquiries by phone and email. Verifies payment and/or client order confirmation to ensure orders are confirmed in Salesforce Maintain, update, and organize client records in Salesforce with the intention of confirming orders with the proper information. Communicates daily with Account Executives/Strategic Account Managers to review client orders, build rapport, and discuss potential project challenges. Ensures that refunds or prior month adjustments are organized and submitted when needed, with direction from the Account Executive/Strategic Account Manager for the client. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by helping when workflow may be lower. Other duties as assigned by management. Qualifications High School Diploma or equivalent required 1+ year Customer Service or Administrative Support experience Previous Salesforce experience required Solid time management and self-organizational ability; able to work collaboratively as part of a team Ability to quickly connect with others and demonstrate exceptional customer service Excellent verbal and written communication skills. Ability to multi-task About CORT Events CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. Working for CORT Events For more information on careers at CORT, visit https://careers.cort.com/ This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.