**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Role Definition** Supports day-to-day sales activities by providing information and assistance to customers and internal organizations. **Responsibilities** • Coordinate customer visit requests with the facility. • Answering inquiries and resolving problems regarding products and services via calls, email or internet chat. • Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities. • Performing contract administration support and resolving contract related issues. • Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services. **Skill Descriptors** **Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. **Level Basic Understanding** : • Focuses activities on developing and maintaining positive customer relationships. • Discusses general differences between internally and externally focused organizations. • Cites the cost and benefits of good versus poor customer service. • Explains why customer satisfaction is important to successful product/service delivery. **Industry Knowledge** : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. **Level Basic Understanding** : • Explains how own organization compares to others in the industry. • Describes key products and services in the industry. • Identifies key industry segments and associated characteristics. • Names key industry players, leaders, and trendsetters. **Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Level Basic Understanding** : • Explains characteristics and steps in an effective decision-making process. • Identifies issues and communicates with others when a decision needs to be made. • Names decision makers in own environment and cites examples of past decisions. • Describes types of decisions incumbent may and may not make in own job or function. **Effective Communications** : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Level Basic Understanding** : • Describes non-verbal behaviors that influence the interpretation of the message. • Cites examples of effective and ineffective communications. • Explains the importance of effective business communication. • Speaks/writes using correct language, mechanics, and gestures. **Relationship Management** : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Level Basic Understanding** : • Provides examples of the characteristics of effective business relationships. • Identifies key business relationships in own organization. • Describes the nature of a productive business relationship. • Explains the benefits of building business partnerships. **Value Selling** : Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. **Level Basic Understanding** : • Presents product, technology or service costs and benefits in reaction to prospect or customer requests. • Describes general concepts, practices and benefits of value-based versus product selling. • Documents proposed product/service solutions to be presented to potential customers. • Pursues additional 'value selling' education or training to enhance traditional sales practices. **Posting Dates:** February 7, 2025 - March 6, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .