Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management, product training and financing. Organizes sales seminars and workshops for customers. Manages inventory of sales literature & brochures. Conducts competitor research and maintains documentation of competitor information. Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. Responsibilities are within the sales support and administration function as a generalist or in a combination of disciplines.