Sales & Support Specialist - Client: Kids Apparel Brand

Department: Boutique Client

Employment Type: Freelance

Location: LatAm - Brazil

Reporting To: Client via Magic

Compensation: $7.00 / hour

DescriptionAbout the ClientAn innovative Canadian eCommerce company specializing in comfortable, functional children's clothing and baby sleepers designed for both indoor and outdoor wear. Founded by entrepreneurs who identified a need for sensitive-skin-friendly kids' apparel, they've built a brand focused on comfort, quality, and sustainability. Their products are sold direct-to-consumer and through select retailers and boutiques.
\nWhy this role exists
Due to business growth, the company needs a dedicated Sales & Support Specialist to manage increasing customer service demands while expanding their retail presence. This role will be crucial in maintaining excellent customer relationships while simultaneously developing new retail partnerships. The position addresses key pain points in time management, prospecting opportunities, and customer service responsiveness.

The Impact you’ll makeCustomer Service Excellence\nManage customer service responses via Gorgias\nHandle product exchange inquiries and processes\nProvide timely and professional communication\nMaintain high customer satisfaction standards\nSales Development\nBuild and manage retailer/boutique prospect lists\nExecute prospecting pack distribution\nConduct follow-up calls with potential retailers\nSchedule and coordinate sales appointments\nMarketing Support\nOrganize and maintain the marketing calendar\nEnsure timely execution of marketing initiatives\nSupport marketing campaign coordination\nTrack and document marketing activities\nAdministrative Management\nCoordinate calendar and scheduling\nManage email communications via Google Workspace\nMaintain organized data systems in Excel\nSupport team communication through Slack\n

Skills, Knowledge and ExpertiseRequired:\nMinimum 2 years of customer service experience in eCommerce or retail\nAt least 1 year of sales support or prospecting experience\n2+ years of experience using CRM systems (Gorgias experience preferred)\n1-2 years of experience in marketing or retail calendar management\nMinimum 2 years of experience working independently in a remote setting\nAdvanced English proficiency (written and verbal)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n
Technical Skills:\n\nGorgias or similar CRM platforms\nGoogle Workspace expertise\nExcel proficiency\nSlack communication tools\nCalendar management systems\nSoft Skills:\nExceptional communication abilities\nStrong initiative and proactivity\nDetail-oriented approach\nIndependent problem-solving\nMulti-tasking capabilities\nYou should apply if… \nYou thrive in a fast-paced eCommerce environment\nYou're passionate about customer service excellence\nYou enjoy the balance of sales and support roles\nYou're highly organized and self-motivated\nYou have strong initiative and common sense\nYou can work independently with minimal supervision\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday from 8 AM to 4 PM EST (Eastern Standard Time)\n40 hours a week\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits