Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory. 

Our team owns the systems that…
•    Manages our dealer distribution network – Locations, their investors, floor planning, other…
•    Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service 
•    Communicates global sales counting – GM, our competitors, Joint Ventures, others…
•    Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors  
•    Maintains vehicle information – VINs, sales history  
•    Manages key analytic reporting tools
•    Entry point for our customer’s data

What You’ll Do

Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functionsDevelop a deep understanding of the business via documentation, training, and workshops  to understand  business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablersSupport communication to our business usersDevelop and present training materials to a global audienceDevelop standardized reporting tools and dashboards to enhance the customer experienceUnderstand business requirements and acceptance criteria to perform a logical test to prove the functionalityDesign and maintain re-usable test cases and test strings to confirm new functionality for current and future testingCreate a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test planProvide and maintain clear status in reporting during UAT for responsibility, escalation, and executionPrepare and maintain validation evidence of test status through screen shots and test case progressionCollaborate across workstreams to implement data standards and process improvements leveraging digital solutionsUtilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the companyUpdate and maintain operations process, desk procedures and other documentationCollaborate globally and cross-functionally with various partners across different business functions to understand business processesDevelop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field5+ years of relevant work experience in business and process transformation, consulting, and project managementDemonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvementsDemonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver resultsDetail oriented, with strong business acumen, and experience in evaluating financial measurements and project resultsInternal controls experience and knowledge is preferable.Experience with Agile / Scrum framework is preferable.Must have experience on SQLMust have experience on ExcelMust have experience on Power AutomateMust have experience on Power BIMust have data analytical skillsExperience in managing end-to-end test cyclesWillingness to work on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

Experience in developing training manuals and conducting training is preferable.Affinity with technology and/or familiarity with analytics tools and techniquesHighly motivated and willing to learn and take on new challengesExcellent written and verbal communication skillsHighly proficient in Microsoft Office applicationsNice to have Azure Databricks experience

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.