As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-six years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a seamless, high-quality, digital retail experience to all of our customers. In Retail Customer Care (RCC), our team is able to bring this experience to life. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. If you have an unwavering commitment to lead a sales team to provide an extraordinary customer experience and you love new technology, then this is the job for you. As an RCC Sales Team Leader you will lead a team of dynamic Sales specialists. This will include coaching specialists to meet or exceed business goals ensuring that all Apple customers are receiving an excellent service. You will need to hire and retain a diverse and customer orientated team to strengthen the Apple Brand.