Are you an experienced leader with a passion for customer service, business development, and building strong relationships? We are recruiting a Membership & Consultancy Success Lead to manage a team supporting members across Health & Safety, Employment Law, and ISO services.
Key Responsibilities:Lead and motivate a high-performing team, providing coaching and regular one-to-ones.Ensure outstanding customer service by anticipating client needs and exceeding expectations.Identify and drive business growth opportunities, including up-selling and cross-selling services.Manage key relationships, booking service reviews and supporting consultancy work.Oversee administrative tasks, including updating CRM records, processing bookings, and generating reports.What We Are Looking For:Proven experience in a leadership role, with the ability to coach and develop a team.Strong customer service and sales skills, with a track record of growing client accounts.Excellent communication and organisational skills with high attention to detail.Proficiency in Microsoft Office, including Word, Excel, and Outlook.Knowledge of Health & Safety and HR processes would be an advantage.What’s on Offer?A leadership opportunity with real career growth potential.33 days leave, including Christmas shutdown.Free on-site parking.The chance to join a growing organisation that values innovation and collaboration.If you are looking for a role where you can lead, grow, and make a real impact, apply today or contact Chelsea Goodman in the Pertemps Plymouth office for more details.