SummaryPosted: Mar 5, 2025Weekly Hours: 40 Role Number:200593249As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-six years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a seamless, high-quality, digital retail experience to all of our customers. In Retail Customer Care (RCC), our team is able to bring this experience to life. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. If you have an unwavering commitment to lead a sales team to provide an extraordinary customer experience and you love new technology, then this is the job for you. As an RCC Sales Team Leader you will lead a team of dynamic Sales specialists. This will include coaching specialists to meet or exceed business goals ensuring that all Apple customers are receiving an excellent service. You will need to hire and retain a diverse and customer orientated team to strengthen the Apple Brand. DescriptionDescription- Drive results, create awareness, and lead the team to build loyalty through effective communication of Apple’s value propositions. - Performance manage your team via engagement, support, coaching, and direct feedback - Implement a culture of self-assessment and self-learning - Monitor interactions daily and provide feedback to specialists. - Ability to share your technical experience, creativity and customer focused flair with staff and customers alike - Ensure all targets are met with a high degree of focus on customer satisfaction and relationship-based selling - Demonstrate Apple’s values of inclusion and diversity in daily activities Minimum QualificationsMinimum QualificationsFluency in English and Hindi is requiredYou have experience in team management, developing and mentoring team membersStrong verbal and written communicationExperience in and proven track record of success and high performance in technology and/or business solutions sales or equivalent.Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teamsMakes space to listen, learn, and amplify diverse perspectives and experiencesConfronts barriers to greater inclusion with tenacity, care and commitmentKey QualificationsKey QualificationsPreferred QualificationsPreferred Qualifications3-5 years of leadership experience in a customer focused/sales environmentStrong sales acumen and knowledge of key Small Medium Business (SMB) industries, business challenges, and trends in their local marketExcellent organisational and process management skills, ability to set priorities, and responsiveness to market dynamics and targetsAbility to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressureStrong communication & presentation skills that allow you to converse confidently when presenting at various levels within AppleFlexibility to work shiftsEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore