Overview Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Our Mission: To create conditions wherein people can thrive! As a Team Manager, you will be responsible for managing a team of Sales Business agents along with creating new strategies and process flows to maximize revenue from this channel. As a manager, you must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team. You will provide support, coaching, feedback, process improvement, performance management, and client management. The Team Manager holds the responsibility of supporting customers to qualify for business leads. This role will report to the Operations Manager of Sales Development. Responsibilities Manage the hiring, development, and performance of the team Coach agents to successfully achieve their goals Set team direction, resolve problems and provide guidance to members of the team Inspire others to deliver their best daily Work with peers to solve problems in creative ways With excellent questioning and listening skills With strong ability to build rapport Adapt departmental plans and priorities to address business and operational challenges Perform supervisory audits as necessary Qualifications College degree is preferred Minimum of 5 years of work experience with a track record of accomplishment in sales, customer service function and technical support Minimum 2+ years related team leadership/management experience in an Inbound Sales / Outbound sales B2B/B2C LOB required Demonstrated understanding of call center environment and a deep disciplinary knowledge of customer service and sales Experience communicating effectively across all levels of the organization Must be a dependable, high energy, detail-oriented person. Demonstrated embrace of our Core Values Must be flexible with schedule and job duties Company drug screen and background check are required Must be willing to work onsite and during nightshift schedule.