Overview About Us Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal. Our Mission: To create conditions wherein people can thrive! The Sales Team Manager should be a dynamic leader with a strong sales background, excellent communication skills, and a passion for driving results and delivering exceptional customer experiences. Responsibilities Leadership and Motivation: The ideal candidate should have strong leadership skills to inspire and motivate the sales team towards achieving their targets. This involves setting clear expectations, providing regular feedback, and creating a positive and supportive work environment. Sales Performance Management: They should have a proven track record in driving sales performance, with a focus on increasing conversion rates and the number of lines submitted. Additionally, they should be adept at managing cancelation rates and implementing strategies to minimize them. Product Knowledge and Customer Service: A thorough understanding of the products being sold (phones, home internet, tablets, watches, accessories) is essential. They should ensure that sales representatives are equipped with the knowledge to effectively communicate product features and benefits to customers, as well as providing excellent customer service throughout the sales process. Insurance Attachment and Plan Optimization: Ensuring that insurance is attached to sales and customers are placed on the best plans possible is crucial for maximizing revenue and customer satisfaction. The candidate should oversee this process and provide guidance to sales representatives on upselling opportunities. Recruitment and Training: They should be involved in the recruitment process, conducting interviews to identify top talent for the sales team. Additionally, they should provide ongoing training and development to ensure that representatives have the skills and knowledge needed to excel in their roles. Performance Monitoring and Improvement: Regularly reviewing chats and calls to identify areas for improvement is key to refining sales techniques and enhancing customer interactions. The candidate should analyze performance metrics and provide coaching and support to help representatives continually improve. Qualifications At least 2-3 years of management experience in Sales in a call center setting Strong background in leading a team of high-performing individuals Exceptional written and verbal communication skills Results orientation skills Motivational skills Leadership, administrative, and coaching skills Optimistic leadership Positive Can-Do Attitude