Essential Functions:
• Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the store's selling expectations.
• Drive the total Customer Experience through in store and Omni, through team performance
• Provide training and coaching to sales associate, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
• Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.
• Ensure shrinkage control in their area through the continual training and management of associates.
• Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.
• Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of pre-sale events, as well as grass root events.
• Establish and attain a daily recovery plan is in place.
• Ensure team is maintaining dressing rooms to the audit and AP standards.
• Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
• Collaborate with the Merchandising Team Manager, ASM-Merchandise and visual associates, where appropriate, to support overall merchandise presentation of the store.
• Maintain a safe shopping and working environment.
• Ensure that status checks are completed on a bi-monthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.
• Provide effective coaching to improve performance of all sales team associates.
• Utilize the corrective action process to document and coach poor performers on team consistently
• Recognize associate performance and motivate sales associates to improve sales and customer service.
• Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.
• Maintain a high level of team engagement. Provide efficient, timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.
• Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner.
• Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.
• Supervise and manage the customer service experience is assigned departments.
• Open and close the store, including weekends, as needed
• Approve escalated point of sale transactions such as returns and voids, when needed to serve the customer.
• Resolve customer service issues as needed.
• Understand and be able to use all building operating systems
• Operational Management: receiving, processing and placement of merchandise
• Price change management, and merchandise return management
• Maintenance and housekeeping management
• Direct Floor sets and floor moves
• Direct Sale sets and signing
• Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
• Ensure team uses safety equipment at all times in accordance with OSHA regulations.
• Support the review and execution of the store internal audit processes, as it relates to the STM functions.
• Direct Floor sets and floor moves
• Direct Sale sets and signing
• Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
• Ensure team uses safety equipment at all times in accordance with OSHA regulations.
• Support the review and execution of the store internal audit processes, as it relates to the STM functions.
Education / Experience Requirements:
Position Contribution Level: Intermediate Level
Minimum Education & Experience:
• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Leadership Experience
Knowledge / Skills Requirements:
Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).
Physical Requirements:
• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 40 lbs.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.
Reporting Relationships:
Supervisor: Store Manager or Assistant Store Manager of Selling
Supervises: Sales Team Leads and Sales Associates
Accessibility Guidelines:
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We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.