Job Description

Join us in a Sales Training Specialist Role and get a chance to use your superb training skills to train our new sales team members!

The Sales Training Specialist is responsible for representing Hilton Grand Vacations, ensuring member/guest happiness, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the HGV Core values.

What will I be doing? 

Reports to the Director of Training and works hand and hand on Training initiatives. Is passionate about training new hires. Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives’ issues/concerns within the first 180 days. Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale. Responsible for doing ride a long’s, ride reports, and speaking to Sales Executives and Sales Managers Run weekly sales numbers for each sales executive and review for follow up and performance planning. Implement the Hilton Grand Vacations’ sales process and steps of the sale. Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager Provide one on one counseling with new hires to help them understand the sales process outside of a group setting. Keep sales executives `up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process. Provide follow-up training weekly, monthly and 1 year after hire date. Implement ways to increase employee retention. Provide ethical training motivated by our core values. Reduce cancellations by providing effective tools. Promote career pathing by employee retention.