YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.\n

Would you like to become part of the world's most international company in the world that is also a Top Employer and a No. 1 World’s Best Workplace?

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A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

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Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and deliver excellence in a digital world, AS ONE!

\nYOUR TASKS\n\nDevelopment and deployment of business initiatives (within the Global Sales Process) to improve productivity and employee motivation in the pursuit of larger organizational goals. The candidate will also assume the role of COMET Business Administrator, and assist the CPR team in Commercial-related projects.\nSupport the CPR team on complementary tasks and responsibilities deemed necessary by the Commercial Planning & Research Manager.\nProvide coaching expertise, project management leadership, and business support to the SG Commercial team (GMNC & NSG) through people development for the purpose of nurturing productivity and employee motivation/satisfaction gains, as part of the Commercial Team’s commitment to Business & Sales Excellence.\nProvide Coaching leadership (coaching audit, script development, skills gap checklist, pre-call planning, etc) to all Sales Segments, to improve customer experience, achieve organization intentions, and increase individual productivity.\nRepresent SINCO as the COMET Business Administrator, implementing COMET-related training and projects to increase data quality and compliance to GSP.\nCollaborate with regional Sales Training team to assist or conduct Sales Training activities/projects.\nIn cooperation with the HR department, develop and deploy harmonized human resource processes and industry-leading selection, recruitment, and people development practices.\nReview current in-house owned/developed and external solutions.\nReview and agree, manage training activities within the allocated training budget.\nChampion career development initiatives for Commercial employees.\nCollaborate with APEM COMET Lead to implement regional lead CRM initiatives.\nManage external consultants for the customization/development of programs that specifically meet sales training needs: research, program design, and testing/validation of programs before implementation.\nDevelop an intimate understanding of the business processes and deliverables of the various Sales Segments, so as to provide relevant coaching advice to Sales Reps & Managers.\nParticipate proactively to improve the adoption of the Sales Process.\nDevelop a consistent approach to sales learning that is effective and ‘accelerated learning’ based, through the adoption of learning technologies and synergy with local and Global Sales Process.\nEnsure that training schedules are observed, training logs are maintained, training logs are forwarded to HR, and training utilization and summary are forwarded to HR.\n\n

YOUR PROFILE\n\nExperience in senior management\n3 years experience leading development and delivery of learning solutions in a service industry\nExperience in developing training solutions and delivery / support collateral, ideally in a sales environment.\nExperience of leading change management projects cross culturally and in a multi-dimensional matrix environment\nExperience with sales processes, systems and Sales Force Automation (preferable)\nDegree in Business Administration or related disciplines\nEnglish: Fluent (written and spoken)\nSkills: Presentation skills (excellent),Facilitation and training skills (excellent),Software skills (Word, Excel, PowerPoint, etc.),Sales skills,Sales management skills\n\nOUR OFFER\n\nMultifarious benefit programs.\nStrong career support & lots of opportunities in an international environment.\nTraining: both online and offline with Global DHL Standards.\nCoaching & Feedback culture allows you to advance further in short-term and long-term development goals.\nWorking together based on DHL values of “Respect and Results”.\nDiverse engagement activities under “Best Day Everyday” – our Health & Well-being program.\nEmployee hobby clubs, sports championships.\n\nDo you see a personal challenge in these versatile and responsible tasks? Then apply now!\nWe look forward to receiving your application!\n