Salesforce Administrator

Do you enjoy designing analytic tools and enterprise software solutions for global customers?

Have you experience in working on complex problems?

About our TeamOur team is a dynamic and collaborative group of certified Salesforce Administrators dedicated to excellence. We work closely with Salesforce Developers to deliver the best possible Salesforce CRM experience to our stakeholders and sales professionals at LexisNexis. With diverse backgrounds and expertise, we thrive on innovation and teamwork, working together to tackle challenges and drive success.

About the roleWe are seeking a skilled Salesforce Administrator to join our team. The ideal candidate will be responsible for managing and optimizing our Salesforce environment, ensuring data integrity, and providing user support. Key responsibilities include configuring and maintaining Salesforce applications, creating and managing custom objects, fields, workflows, and validation rules, and developing reports and dashboards. The Salesforce Administrator will also handle user management, including roles, profiles, and permissions, and provide training and support to end-users. Strong problem-solving skills, attention to detail, and the ability to work collaboratively with cross-functional teams are essential for this role.

Responsibilities:The administrator in this role will be responsible for all Salesforce administration tasks. Salesforce Administrator certification and 3-6 years’ experience are required for this role.

Responsibilities include:Process AutomationCreate, maintain, and enhance automated business processesUse tools such as Flow to build automations within SalesforceAdvise and implement process automation within Salesforce, ensuring accurate documentationOversee the execution of day-to-day configuration, support, maintenance, and improvement of Salesforce, including the creation of custom objects and fieldsAlso including assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administrationTroubleshoot issues as they arise (via internal ticketing system or SFDC Cases)Maintain understanding of basic triggers/Apex codeChange ManagementPossess knowledge of deployment strategies and processes, using Copado for sandbox à production deploymentsCoordinate with/assist Change Management in developing and sharing communication regarding platform changesSecurity ManagementMaintain the Salesforce security model, including roles, profiles, sharing rules, and permission setsWork with Dev team on OWD and object sharing settingsEnsure that Salesforce implementation adheres to corporate security standards, complete regular internal system audits, and prepare for system upgradesProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerBusiness AnalysisImprove business processes and efficiency in Salesforce using strong business analysis skillsAnalyze business processes and make data-driven recommendations for improvementPossess a deep understanding of Salesforce products, features, and best practices and use that understanding when responding to business enhancement requestsData ManagementMonitor and update Salesforce data including importing, exporting, and mass updating of dataImplement rules and automation/validation as neededUser Management & SupportOversee all administrative functions within Salesforce, including the creation and maintenance of user profiles and permissions (following Salesforce and LexisNexis best practices/recommendations)Troubleshoot problems and implement suitable solutions in a timely mannerMaintain Salesforce SkillsStay informed of Salesforce enhancements and new features and participate in the “knowledge share”3rd Party Tool SupportOutreachZoomLISNAICertifications (required)Admin ICertifications (preferred)Admin II

About UsRELX is a global provider of information-based analytics and decision tools for professional and business customers. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world. About LexisNexisWe help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world. Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world. Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here: LexisNexis Careers | Legal & Professional | Legal Tech Jobs LexisNexis Careers | Legal & Professional

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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