At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
To write our success story, it is essential to continue innovating and developing our Sales process, making Salesforce accessible and valuable to all relevant stakeholders. We have a dedicated team of Salesforce Administrators responsible for maintaining, developing, and updating the system.
As a Salesforce Administrator, you will directly impact the improvements on the platform and help Infobip and its clients benefit from the best possible Salesforce setup. Our goal is to make the Sales process as smooth, digitalized, and secure as possible. Fewer clicks – more success stories 😊
Who will you be working with?
Salesforce team is a part Infobip's internal IT department, a group of teams connected by their love of smart business processes, tools and data! Here we're always striving to combine data, tools, and business knowledge into actionable to support Infobip's growth and future success.
Your main end-users will be Customer-facing teams (e.g. sales, presales) and other internal teams using Salesforce data (Analytics, Finance, Legal). You'll know you're doing a good job when our Sales organization is supported seamlessly using Salesforce.
What to expect:
You will engage and take the lead in specialized Salesforce projects.You help manage end-user expectations and experience to create high customer satisfaction. You can navigate different departments to understand and transform specific business needs into platform functionalities. Working on day-to-day configurations, maintenance, and improvements of our Salesforce solution. You are continually upgrading your knowledge of Salesforce and sharing best practices with the rest of your team and company. Provide technical and end-users troubleshooting for bug fixes, enhancements, and "how-to" assistance. Prepare and execute internal system upgrades and audits.Working on integrations with 3rd party software. Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks. Educating and training new users. Helping enablement teams upgrade users' skills across the company. Collaborating with the Sales Operations team to improve the overall sales process.
More about you:
Why our employees choose us (and stay)?
Big and complex infrastructure – When we talk about a large system, we really mean it. Our platform generates traffic that measures in millions of messages every minute.
Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more.
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting from the Academy as an onboarding program to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
Connect globally – Work with people from different countries and backgrounds. We put the "global" in globalization.
Compensation & Benefits – Travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.