Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

The Salesforce Administrator will be a key member of the global IT Applications team, whose mission is to increase Thales’s competitive advantage using information technology.

The Salesforce Administrator will be a critical functional technology partner supporting Thales’s Sales Operations, Support, Marketing, and Finance departments. This position will play a key role in assessing, deploying, supporting and improving business systems that deliver best in class technology experiences for both internal stakeholders and Thales’s customers. Hours for this position will be on (PST).

Remote - Mexico

Key Areas of Responsibility

Troubleshoot Salesforce issues using a ticketing system. This includes identifying and resolving problems with functionality, permissions, data, integrations and performance

Design, implement, test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Force.com, CPQ and various managed packages

Collaborate with Sales Operations, Support, Marketing, Finance and other teams on projects related to Salesforce

Participate in agile development processes, including daily stand-ups, sprint planning, QA, UAT and go-live

Prepare and execute mass data uploads

Ensure creation and updating technical documentation

Stay up to date on new Salesforce features and functionality 

Minimum Qualifications

At least 3 years Salesforce administration experience

Certified Salesforce Administrator. Other certifications a plus

Strong understanding of Salesforce features and functionality

Knowledge of SOQL and Agile principles

Excellent problem-solving and troubleshooting skills

Ability to work independently and as part of a team

Excellent skills to help translate business concepts to technical projects, and vice versa

Excellent English skills, both written and verbal

Nice to have
CPQ experience
Knowledge of Apex triggers and classes, Visualforce, JavaScript, Lightning components

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!