Salesforce Administrator - Freelance, Remote
Magic One
Salesforce Administrator - Freelance, Remote
Description\nAbout the Client
Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.
Why does this role exist?
This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.
The Impact you’ll makeHelp Desk Escalations and Incident Management\nOwn and resolve technical support escalations requiring a Salesforce Administrator license\nTriage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed\nMonitor trends, identify recurring issues, and recommend preventive fixes\nSalesforce Administration and Data Operations\nExecute data loads and bulk updates using Data Loader and related tools\nMaintain data integrity through validation, deduplication, and audit checks\nManage roles, profiles, permission sets, page layouts, and record types\nUser Provisioning and Onboarding\nSet up new hires, new teams, and new regions in Salesforce\nProvision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)\nMaintain access controls and deprovisioning in line with security best practices\nAutomation, Documentation, and Collaboration\nInterpret, troubleshoot, and support Salesforce Flows and workflows\nCreate and maintain clear documentation for flows/workflows and admin processes\nAssist teammates with flow logic and improvements; contribute to knowledge base articles\nUAT and Vendor Coordination\nPerform User Acceptance Testing prior to large project rollouts, documenting results\nConduct proxy testing to validate end-to-end business processes\nManage and follow through on support tickets with vendors to resolution\n
Skills, Knowledge and ExpertiseRequired:\nCurrent Salesforce Administrator certification\n2+ years of hands-on Salesforce Administration, including Tier 2 support\nProven experience with Data Loader and bulk data operations\nDemonstrated proficiency with Salesforce Flows and workflow/process automation\nExperience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination\nOperational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention\nSoft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork\nYou should apply if… \nYou thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal users\nYou balance speed with precision, protecting data quality while delivering timely solutions\nYou enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutions\nYou are proactive, process-improvement minded, and comfortable working a consistent Pacific Time schedule\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\nMonday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)\nCompensation:\n$8 per hour\nNo benefits package included\n
Benefits
Department: Support & Leadership
Employment Type: Full Time
Location: Philippines
Reporting To: Client via Magic
Compensation: $8.00 / hour
Description\nAbout the Client
Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.
Why does this role exist?
This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.
The Impact you’ll makeHelp Desk Escalations and Incident Management\nOwn and resolve technical support escalations requiring a Salesforce Administrator license\nTriage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed\nMonitor trends, identify recurring issues, and recommend preventive fixes\nSalesforce Administration and Data Operations\nExecute data loads and bulk updates using Data Loader and related tools\nMaintain data integrity through validation, deduplication, and audit checks\nManage roles, profiles, permission sets, page layouts, and record types\nUser Provisioning and Onboarding\nSet up new hires, new teams, and new regions in Salesforce\nProvision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)\nMaintain access controls and deprovisioning in line with security best practices\nAutomation, Documentation, and Collaboration\nInterpret, troubleshoot, and support Salesforce Flows and workflows\nCreate and maintain clear documentation for flows/workflows and admin processes\nAssist teammates with flow logic and improvements; contribute to knowledge base articles\nUAT and Vendor Coordination\nPerform User Acceptance Testing prior to large project rollouts, documenting results\nConduct proxy testing to validate end-to-end business processes\nManage and follow through on support tickets with vendors to resolution\n
Skills, Knowledge and ExpertiseRequired:\nCurrent Salesforce Administrator certification\n2+ years of hands-on Salesforce Administration, including Tier 2 support\nProven experience with Data Loader and bulk data operations\nDemonstrated proficiency with Salesforce Flows and workflow/process automation\nExperience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination\nOperational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention\nSoft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork\nYou should apply if… \nYou thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal users\nYou balance speed with precision, protecting data quality while delivering timely solutions\nYou enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutions\nYou are proactive, process-improvement minded, and comfortable working a consistent Pacific Time schedule\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\nMonday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)\nCompensation:\n$8 per hour\nNo benefits package included\n
Benefits
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