Why Ryan?

Global Award-Winning Culture

Flexible Work Environment

Generous Paid Time Off

World-Class Benefits and Compensation

Rapid Growth Opportunities

Company Sponsored Two-Way Transportation

Exponential Career Growth

Salesforce Data Analyst II performs administrative management of data — including detection and correction of data-quality issues, process incoming data, and data standardization. Collaborate with the Salesforce Team and Sales/Business team to engage in the ongoing and detailed evaluation of data quality and lead assignments.

Duties and Responsibilities:

Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the assigned responsibilitiesDocument process workflows and make appropriate recommendations to impact operational efficienciesWork with various teams and act as an interface between the business teams and development team

Data Governance (Coordination):

Liaison with CRM development team/Business teams to identify areas of data inaccuracy and communicate with users to correct data and update SalesforceMaintain on-going data clean-upPerform and update standard operating procedures ensuring data qualityCommunicate specific trends, issues, targets, and opportunities using analytics.Make recommendations to management for data qualityMaintain accurate dashboards and reports. Continuously develop and maintain cascading dashboards for all user levels (executive, management, individual)

User Support:

Understand and navigate the application accurately and support users troubleshoot issues/ Provide one-on-one user coaching on navigation (as required)Coordinate and support training documentation and training sessions for new releases and on-going improvements

Other:

Support business extensively by performing CRM related activities dailyCreate and provide daily and weekly status reportsManage campaign activities including development, distribution and tracking individual and group performance via salesforce.com dashboardsParticipate in release cycles

Education and Experience:

Bachelor’s/Master’s degree or equivalent4+ years of Salesforce experience is must

Requirements/Skills:

To perform this job successfully, an individual must have:

Ability to Extract, Manage and Import data from SalesforceStrong customer focus and understanding of CRMData analysis and execution skills including the ability to convert data analysis into actionable information and disseminate to organizationCollaboration skills including the ability to engage with IT, Sales, and Marketing employees at all levels in order gather business needsProcess improvement skills including the ability to analyze business activity and requirements to identify opportunities, enhancements, and automation effortsStrong experience with Microsoft office (Word, Excel, Power Point, Projects a Visio)

Certificates and Licenses:

None

Work Environment:

40+ hour standard workweek requirementStandard indoor working environmentProlonged periods of sitting while working at computer