Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We are a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are seeking for a Salesforce Architect who will be responsible for: Responsibilities ● In-depth understanding with hands-on experience in Salesforce development, advanced Apex programming techniques, Salesforce APIs for integrations, Controllers, and triggers. ● Hands-on experience in Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL), Salesforce Developer Experience (DX) tools, and implementing and maintaining Salesforce Flows. ● Hands-on with web development technologies like HTML, CSS, and JavaScript using LWC for building custom UI components and integrations along with advanced knowledge of Salesforce administration concepts. ● Designing scalable and robust solutions on the Salesforce platform, implementing complex data models within Salesforce, and optimizing data storage and retrieval strategies. ● Defining and aligning technical roadmaps with business goals, identifying technical risks/bottlenecks, and implementing mitigation plans and optimizations to improve system performance. ● Designing cohesive strategies, mentoring junior developers, estimating technical requirements, performing code reviews, approving configurations/code, and driving technical decisions and implementations. ● Analyzing complex technical issues, collaborating with teams and stakeholders, and staying updated with the latest Salesforce features, technologies, and industry trends. ● Working in Agile software development methodologies, including iterative development in Agile teams, and proficiency in using project management tools like JIRA for issue tracking and collaboration Qualifications ● Salesforce Certifications: Administrator/App Builder, Platform Developer 1, Developer 2, Consultant, Architect, etc. ● Basic understanding of object-oriented programming concepts and RDBMS knowledge with SQL experience. ● Hands-on experience in version control systems (e.g., Git/Bitbucket) for code management and implementing CI/CD processes. ● Proficiency in web development technologies (HTML, CSS, JavaScript, LWC). ● Experience in Agile methodologies and familiarity with tools like JIRA. ● A commitment to continuous learning and staying updated with the latest industry trends. ● Willingness to work a shift from 2 pm to 11 pm (IST).