As a CRM Business Systems Analyst, you will collaborate with stakeholders, gather, and analyze requirements, and translate them into effective Salesforce solutions. Your expertise in Salesforce configurations, data management, and process automation will be essential in driving the success of our CRM initiatives.
The ideal candidate is a motivated, self-starter who is data-oriented, passionate about systems, and comfortable working in a fast-paced environment. Our team culture values innovative thinking, diversity, creativity, listening and working collaboratively with all team members.
RESPONSIBILITIES
Collaborate with business stakeholders to understand and elicit requirements
Conduct thorough analysis of business processes to identify opportunities for workflow improvement and implement automation to increase efficiency.
Analyze customer data, sales metrics, and CRM data to identify trends, opportunities, and areas for improvement
Capture and write user stories and assist with backlog grooming.
Build quality assurance (QA) testing scripts and conduct QA and regression testing to ensure data integrity and system functionality
Facilitate User Acceptance Testing cycles with business stakeholders.
Create custom reports and dashboards for Sales, Marketing, and Operations
Configure and customize Salesforce to meet business needs, ensuring optimal use of standard Salesforce features and App Exchange alternatives before resorting to custom development.
Implement and maintain Salesforce objects, fields, page layouts, and record types.
Oversee data migration efforts to ensure the accuracy and integrity of data within Salesforce.
Build and maintain functional specifications including data mappings for integration efforts between boundary applications and Salesforce CRM
Develop and implement data quality strategies, including regular data cleansing and deduplication activities. Design and implement automated solutions using Salesforce Process Builder, Flow, and Apex triggers to streamline business processes.
Provide training and support to end-users to maximize their proficiency in utilizing Salesforce.
Triage and resolve user-reported issues in a timely and effective manner.
Create comprehensive documentation for all aspects of Salesforce configuration, including data models, process flows, and system integrations.
Keep documentation up to date with any changes or enhancements made to the Salesforce platform.
Work closely with cross-functional teams, including developers, administrators, and project managers, to ensure successful implementation of Salesforce solutions.
Communicate effectively with both technical and non-technical stakeholders.
Create and maintain project reports using tools like Smart Sheet, Microsoft Project, Jira, etc.
A strong performing candidate will have the opportunity to work on additional Salesforce Clouds (Service, Cloud Craze), increasing their exposure to the Skechers Salesforce and boundary application ecosystem.
QUALIFICATIONS
5+ years' experience as a Salesforce CRM Business Systems Analyst with hands on keyboard experience implementing and maintaining Sales Cloud (required) or Consumer Goods Cloud (preferred)
CERTIFICATION REQUIRED
Salesforce System Administrator or Business Analyst (Required)
Platform App Builder (Preferred)
Sales Cloud Consultant (Preferred)
WORK EXPERIENCE
Experience on SFDC business workflows like Persona based User Journey, Routing Rules, Reports & Dashboards.
Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes.
Experience in Salesforce Lightning development, SDLC, and Salesforce Sales or Consumer Goods cloud
Experience working on cross-functional teams.
Writing technical documentation and business requirements using tools like Confluence, Jira, and Lucid Chart/Visio
Excellent communication, organization, and time management skills.
Motivated, self-starter with the ability to multitask, hit deadlines, and prioritize projects in a fast-paced, startup environment.
Experience with receiving, analyzing, and interpreting results from large data sets.
Proficiency with Excel, Dataloader.io, and other data tools with high degree of confidence handling and analyzing large data sets.
Proficiency with analytical tools such as SQL or Python
JOB-RELATED EDUCATION
B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience
Salary for this position ranges between $120K - $150K
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.