Description

The Salesforce Center of Excellence (COE) Product Owner leverages the agile methodology to develop and deliver banking products and solutions, engages with product leaders and stakeholders to access and represent Features, OKRs, and priorities to the agile team, as well as, working with Business System Analysts to decompose features into story cards, leads the building of the product backlog, sets sprint priorities, provides product demos, assists with mitigating delivery, and provides stakeholders with transparency into day-to-day execution.

Duties and Responsibilities:

Responsible for Salesforce product ownership; focus will be the MuleSoft and Salesforce Marketing Cloud platforms.Validates completeness of approved features for decomposition and leading the validation of feature priority and implementation sequencing timeline.Manages the product lifecycle from requirements gathering through production and release. Manage and ensure cross-impacted teams are identified early and included in solution discussion; manage impact assessment timelines.Manage priorities with other Product Owners where cross-product conflicts exist.Establish communication and manage leadership relationships and expectations of the team.Provide stakeholders with transparency to execution progress and blockers.Collaborate with the Business Systems Analyst and facilitate, as well as, organize, Story Mapping sessions which involves providing the overall vision/problem statement, walk through and explain each identified feature and its defined scope. Manage Product Backlog and define sprint goals by consulting with the scrum teams during development, providing clarification and context, validate user story acceptance criteria, and accept completed User Stories.Define and track key product performance indicators (KPIs) and release-specific success metricsMaintain Development Tracking tools.Create and assign cards for Feature Definition.Log open risks, issues, questions, decisions against Features.Clearly document ongoing changes to feature scope, prioritization, and requirements.Perform other duties as assigned.

Basic Qualifications:

Bachelor's degree3+ years of Product Management experience or equivalent focusing on digital technologies and service-based integrationsMust have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanorSelf-starter who develops plans and is committed to hitting delivery datesAbility to develop working relationships with individuals at all levels of an organizationStrong organizational skills and attention to detail

Preferred Qualifications:

Salesforce Certifications (e.g., Administrator, Platform App Builder, Sales/Service Cloud Consultant, Marketing Cloud Email Specialist)Ability to translate business needs to technology teamsExperience with desktop and mobile web, mobile apps, and alertsExperience with retail or business financial ServicesUser-centered design and usability expertiseStrong analytical skills and familiarity with the Software Delivery Lifecycle

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

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