In Some Jobs You Take Orders. In This One, You Write History. 

Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health. 

We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth.

Are you ready for this exciting challenge? 

This will be a hybrid role based in our South San Francisco or Indianapolis office.

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First Databank (FDB) is seeking a detail-oriented and proactive Salesforce Commercial Operations Intern to assist in data cleanup and optimization of our Salesforce platform. This role is crucial in supporting our commercial operations team to ensure data accuracy, streamline processes, and enhance overall system efficiency.  As an intern, you will gain hands-on experience in Salesforce data management, learn industry best practices, and contribute to the success of our customer and sales operations. 

 Responsibilities: 

Conduct thorough data cleanup within Salesforce, including deduplication, data validation, and standardization of records Review and correct incomplete or inaccurate data fields, ensuring alignment with organizational standards Assist in merging duplicate accounts, contacts, leads, and opportunities Collaborate with the Commercial Operations team to update and maintain accurate data related to customer accounts, sales pipelines, and activities Identify and report system inefficiencies or inconsistencies to the team Support the creation and documentation of data management processes and procedures Assist in building reports and dashboards to monitor data accuracy and overall system performance  Participate in regular meetings and provide status updates on ongoing projects

 Qualifications: 

Education: Currently pursuing a degree in Business, Data Analytics, Information Systems, or a related field Basic understanding of CRM systems; familiarity with Salesforce is a strong plus  Strong attention to detail and commitment to data accuracy Proficiency in Excel or Google Sheets for data manipulation and analysis  Analytical mindset with problem-solving skills Excellent organizational and time-management skills Strong communication skills for collaboration across teams Completion of Junior year Minimum GPA – 3.4 

 What You'll Gain: 

Hands-on experience working with Salesforce, a leading CRM platform Exposure to commercial operations and sales processes Opportunities to collaborate with cross-functional teams and gain professional experience in a corporate setting Mentorship and professional development tailored to your career goals Networking opportunities within a fast-paced, customer-focused organization

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About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on LinkedIn.

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, since 2016 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.
 
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@fdbhealth.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please visit EEO is the Law, EEO is the Law Supplement,  Pay Transparency, and FDB EEO/AA Statement.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in San Francisco, CA. The reasonable estimate, $25/hr. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the compensation range would be aligned to that specific location. A final decision on the successful candidate’s starting compensation will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.