Salesforce Delivery Manager

Here at Cognizant, we work with clients across the UK to help modernise their businesses.

Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers.

We are looking for a Delivery Manager with a background in Salesforce MarTech and Managed Services Support models as well as domain expertise in Comms, Media, Technology. In this role, you will play a crucial role in ensuring the seamless delivery of the Salesforce managed service model and driving outcomes and managing team across UK and India.

This role requires hybrid working from the office which is based in London.

In this role, you can expect to:

Oversee the end-to-end service delivery process to ensure high-quality outcomes. Ensure effective communication and collaboration across all levels of the organization. Develop and maintain strong relationships with stakeholders to ensure alignment and satisfaction. Assess client and stakeholder feedback and use your knowledge to establish and improve services, provide robust monthly reporting. Lead the service delivery team and ensuring processes and tasks are followed. Implement best practices to enhance service delivery and operational efficiency. Drive the development and agreement of SLA's for new services being delivered and Monitor/manage ongoing SLA and KPI performance, identify and implement improvements, as required. Complete operational review with stakeholders and clients in relation to the end-to-end service performance. Assist with future project roadmap planning and ad-hoc client requirements to support client stakeholder (current and new) relationships. Run weekly and monthly Governance meetings. Drive continuous improvement initiatives to enhance service quality. Assess and mitigate Risks in the Service Delivery.

To be successful in this role, you will demonstrate:

Experience in a Delivery Manager role with experience in Salesforce, Marketing Cloud, Data Cloud. Have a proven track record of managing and optimizing service delivery processes. Show proficiency in CRM / Salesforce/ MarTech. Leadership and team management experience. Demonstrate the ability to work effectively in a fast-paced and dynamic environment. Showcase the ability to build and maintain strong stakeholder relationships. Excellent problem-solving and analytical skills. Display strong communication and interpersonal skills.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.