The successful candidate will have a strong technical understanding of software applications, with the ability to diagnose and resolve technical issues. She/he will be responsible for providing first-level support to users, maintaining and updating applications, and communicating with software providers in the event of an error.

This role requires excellent communication skills, as it involves interacting with users, developers, and suppliers in an international environment.

Key Responsibilities:

• Provide first-level support to users, addressing and resolving issues related to a wide range of applications and systems.

• Identify and correct technical problems or data errors.

• Communicate with vendors and third-party service providers to resolve issues and manage updates.

• Maintain, monitor and update applications to ensure optimal performance.

• Maintain articles in knowledgebase system.

• Conduct user training to promote efficient use of applications.

• Manage user accounts, including setting up new users and managing access permissions.

• Manage software licenses to ensure compliance.

• Collaborate with IT team members on various projects, including system upgrades, implementations, and process improvements.

• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements,

• Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components,

• Assist with each release cycle to implement and deploy new/updates to existing applications and code,

• Striving towards coding best practices and data quality,

• Contributing to technical documentation,

• Supporting the Salesforce Administrator on occasion.

Skills:

• Proven experience in IT support, application support, or a similar role, with a strong understanding of software, hardware, and networking principles.

• Strong technical understanding of software applications.

• Experience with database management and maintenance, including SQL and data backup/restoration techniques.

• Analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues effectively.

• Familiarity with ITIL or other IT service management frameworks preferred • Excellent communication and interpersonal skills, with a customer-focused attitude.

• Good language skills in English

• Stay up-to-date with the latest technologies and trends in IT support and application maintenance.

• Ability to work independently and as part of a global IT team, managing time effectively and meeting deadlines.

• 3+ years of experience as a Salesforce Developer • Proficiency in Apex, Visualforce, and Salesforce Lightning • Strong understanding of SOQL and SOSL

• Experience with REST and SOAP APIs

• Excellent problem-solving and communication skills

• Experience implementing and developing in Apex, LWC, Visualforce, and Java

• Desirable competency in HTML, XML, Flex, ASP, SQL, Java or C++, REST and SOAP based web services,

Qualifications: • Degree in Information Technology, Computer Science or a related field, or equivalent work experience. • Experience with CRM Salesforce • Experience in ERP software and BI solution is highly beneficial • Knowledge in scripting languages (PowerShell, Python) is advantageous • Certified Salesforce Platform Developer I and Certified in II, • Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Javascript Developer I

Who we are: 

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.  Milacron is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".