​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role

CrowdStrike is looking for a Salesforce Developer & Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capapilities and functionality for our Customer Success business stakeholders. You will contribute your expertise in primarily assisting end users on the features centered around the Salesforce Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space. Bring your passion for developing creative solutions and elegant communication styles to CrowdStrike.

What You’ll Do

Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

Resolve customer service issues and skillfully manage complex customer service problems

Manage end user’s expectations and experience in a way that results in high customer satisfaction

Collaborate with different dev teams across the platform and bring resolution to the issues

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

Generate/Update Custom Reports/Dashboards on need basis

Perform root cause analysis on the major problems & recurring issues

Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation

Assist with the design and delivery of our platform and associated technical trainings

Assist developers in troubleshooting leveraging your strong functional & technical expertise

Review & troubleshoot support cases for use case accuracy; Gaining functional expertise across the platform would be critical for this

Co-ordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s

Complete assigned project responsibilities

Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Maintain a flexible and proactive work environment

What You’ll Need

Bachelor’s degree in computer science

At least three years of software development and three years of Salesforce application development

Self-motivated and creative

Solid understanding of Salesforce Platform Adminsitration

Salesforce.com Certified Administrator

Salesforce.com Certified Advanced Administrator

Debugging / Troubleshooting errors

Expertise in Flow Automations

Hands-on experience with creating/ updating Reports/Dashoboards

Understanding of how to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage.

Working knowledge of Lightning Web Components and/or at least 2 years experience writing Javascript code.

Strong problem solving abilities

Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors.

Bonus Points

Platform Developer certification

Experience with Salesforce Communities

Experience with Copado

Experinece developing UI

Experience developing REST/SOAP API

#LI-SM1

#LI-VG1

#LI-Remote

Benefits of Working at CrowdStrike:

Remote-first culture

Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

Competitive vacation and flexible working arrangements

Physical and mental wellness programs 

Paid parental leave, including adoption 

A variety of professional development and mentorship opportunities

Access to CrowdStrike University, LinkedIn Learning and Jhanna

Offices with stocked kitchens when you need to fuel innovation and collaboration

Birthday time-off in your local country

Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.