Total Number of Openings

1

This is a hands-on role working to expand the capabilities and offerings of a customer community portal with the goal of delivering high quality customer experiences. The role will need to understand business capabilities and how the technology can support business processes. The role will be expected to provide technical support as issues may arise in the portals as well as execute desired changes within the portal.

Responsibilities for this position may include but are not limited to:

Configure experience cloud portals including building new pages, helping marketing/customer service manage content, adding more self-service functionalityUnderstand business requirements and processes and translate into strategy and solutionsCollaborate with business stakeholders, program manager and product owners to build out experience cloud offeringsIdentify unused or underutilized platform features to inform future enhancementsProactive portal maintenanceCollaboration with developers for deep technical enhancementsWork in an agile construct including but not limited to sprint planning, feature breakdown, user story estimation etc.

Required Qualifications:

Bachelor’s degree or higher1+ years experience in product knowledge of Salesforce experience cloud, community specialist or administratorExperience working in a global operation organization

Preferred Qualifications:

Salesforce Administrator CertificationSalesforce Experience Cloud Consultant Certification

Chevron participates in E-Verify in certain locations as required by law.

Makati City, Metro Manila

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