Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Title: Salesforce Field Service Architect

Job Level - Manager

Year of Experience –8 - 12 Years 

Educational Qualifications: BE / B Tech / MCA/ M.Sc / M.E / M.Tech  

Key Skills : Salesforce, Field Service, Lightning, LWC, Apex 

Job Description: 

8+ Years of Total IT experience. 

5+ years of SFDC experience. 

Solid Implementation experience using Sales Cloud, Service Cloud and Salesforce Field Service. 

Must have Field service Lightning tool configuration experience. 

Must have Salesforce Field service Lightning Technical/Functional Skill. 

Collaborate with stakeholders to understand business requirements and translate them into technical designs. Design scalable and efficient solutions within the Salesforce Field Service platform. 

Develop and customize Salesforce Field Service functionalities using Apex, Visualforce, and Lightning Web Components. Implement custom objects, fields, flows, workflows, triggers, and other components as needed. 

Integrate Salesforce Field Service with other systems and applications, such as CRM or ERP platforms, to ensure seamless data flow and process automation. Develop and configure integrations using APIs and middleware platforms. 

Configure and customize Salesforce Field Service for effective work order management. Implement automated work order creation, assignment, tracking, and closure processes. 

Optimize resource scheduling and dispatching using Salesforce Field Service. Develop solutions to assign and manage field service technicians based on availability, skills, and location. 

Customize and enhance the Salesforce Field Service mobile application to meet the specific needs of field service technicians. Implement custom forms, layouts, and functionalities to improve their mobile experience. 

Develop custom reports and dashboards in Salesforce Field Service to provide insights into field service operations, resource utilization, and performance metrics. Enable data-driven decision-making and continuous improvement. 

Perform code reviews to ensure adherence to best practices, coding standards, and security guidelines. Conduct thorough testing and debugging of customizations to ensure system stability and reliability. 

Work closely with cross-functional teams, including business analysts, administrators, and stakeholders, to gather requirements, provide technical guidance, and support the adoption and usage of Salesforce Field Service. 

Build custom flows and expose it to the Field Service mobile application 

Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce development tools like Flows/Workflows, Triggers, Batch Apex, Test Classes Web Services/APEX/REST etc. 

Salesforce Field Service Certified, preferred 

 

Additional desired skills: 

Experience in working with HTML, CSS, Ajax, JavaScript, JQuery. 

Good working knowledge in Object Oriented programming like Java, Ruby, C++. 

Experience in working with Bootstrap, Angular JS. 

Experience in working with Lightning and design components. 

Experience in marketing tools like Marketing Cloud, Exact Target, Eloqua 

Experience in products like Vlocity, Qlik, Adobe Flex 

Able to handle data management inclusive of data load, data translation, data hygiene, data migration and integration. 

Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships. 

Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution. 

Exemplary enthusiast for code honesty, code modularity, code cleanliness and version control. 

Familiarity building custom solutions on: SAP, Oracle, MS-SQL Server, or other RDMS. 

Understanding of integration platforms such as, but not limited to: Cast Iron, Boomi, Informatica, Tibco, and Fusion. 

Able to translate the customer requirements and gap/fit analysis into comprehensible functional configuration of Salesforce.com. 

Proven track record of writing, interpreting and managing deliverables of a consulting engagement. 

Must be able to think independently and creatively. 

Aptitude for taking on technical challenges. 

Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date