Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Level - Manager
Year of Experience 9 – 12 Yrs

Educational Qualifications: BE / B Tech / MCA/ M.Sc / M.E / M.Tech

Required

7+ years of SALESFORCE experience. Overall 8+ IT experience.Should have strong technical skills in Salesforce to provide solution architecture, design trade-offs, and ability to decipher design choices.Ability to provide technical leadership setting best practices including quality of design, implementation, maintenance, and support.Extensive experience in Force.com platform using Apex, Lightning and LWC        Solid Implementation experience using Sales / Service / Custom cloud.Solid experience in Web services, REST API and implementing common integration patterns between Force.com, ERP and CRM systems.Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft, Boomi, Informatica, Tibco, and Fusion middleware.Ability to define Data migration strategies considering data volumes, external environments and migration approach.Ability to address security complexities, and design solutions aligning with Salesforce security models.Should have managed multi environments, multi regions complex project implementations and therefore able to define environmental and deployment strategies.Experience in working with SLDS, HTML, CSS, Ajax, JavaScript, jQueryExperience in working with board range of emerging Salesforce products – B2B Commerce, Tableau CRM ,CG Cloud, MFG Cloud, Loyalty cloud and  SlackShould have good exposure to working prominent AppExchange products aligned to different industries.Good experience with proposal activities like RFI/RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.Extensive experience managing and delivering multiple projects using Agile Methodology

Additional desired skills

Able to run practice initiatives and enable capabilities within the Salesforce practiceGood experience in articulating Point of Values and defining Go-to market solutionReview releases from Salesforce on regular basis to determine new features that are appropriate for end usersDefine and develop and follow best practices in salesforceAble to handle data management inclusive of data load, data translation, data hygiene, data migration and integration.Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.Familiarity building custom solutions on: SAP, Oracle, MS-SQL Server, or other RDMS.Proven track record of writing, interpreting, and managing deliverables of a consulting engagement.Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps.Strong communication skills and negotiation skills, conflict resolutionPossess advance Salesforce certifications and Certified as Scrum Master

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Value Optimization, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Customer Needs Analysis, Database Scalability, Design System Solutions, Embracing Change, Emotional Regulation, Empathy, Ensuring System Interoperability, Functional Requirements, Inclusion, Information Technology Applications, Integration Support, Intellectual Curiosity, IT Service Management (ITSM), Leading Design Workshops, Learning Agility, Optimism {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date