Salesforce Product Owner
Kforce
Kforce has a client that is hiring an accomplished Salesforce Product Owner with a robust background delivering custom Salesforce.com solutions, including requirements definition, product ownership, and documentation expertise. This position is located at our client site in Centennial, CO, however a hybrid working model is acceptable. The ideal candidate will be expected to be onsite in Centennial Tuesday - Thursday.
Summary:
The Salesforce Product Owner must have a proven track record of successfully partnering with the business and user community to develop the product needs in alignment with business goals, document them, and take to the development team for implementation. They must also be experienced in translating complex business requirements into functional specifications and providing comprehensive documentation. The Salesforce Product Owner will support the enterprise goals to develop Salesforce and realize untapped functionality, and build out additional enhancements in support of the organization's roadmap.
Responsibilities:
* Managing and optimizing the product backlog to maximize the value of the product
* Defining business and functional requirements
* Developing business process
* Propose designs & development and maintenance of processes and tools to support internal & external customer service levels and operational KPIs are met
* Provides technical support on set up & Implementation of new customer and services engagements
* Provides timely communication and escalation issues and works resolutions
* Support implementation and drive documentation and reporting of key metrics and results
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