**Salesforce Product Owner** **Category:** Software Development/ Engineering **Main location:** United States, Colorado, Denver **Position ID:** J1124-0539 **Employment Type:** Full Time **Position Description:** We are looking for an accomplished Salesforce Product Owner with a robust background delivering custom Salesforce.com solutions, including requirements definition, product ownership, and documentation expertise. This team member must have a proven track record of successfully partnering with the business and user community to develop the product needs in alignment with business goals, document them, and take to the development team for implementation. Must be experienced in translating complex business requirements into functional specifications and providing comprehensive documentation. •This position is located at our client site in Centennial, CO, however a hybrid working model is acceptable. The ideal candidate will be expected to be onsite in Centennial Tuesday - Thursday. **Your future duties and responsibilities:** The Salesforce Product Owner will support the enterprise goals to develop Salesforce and realize untapped functionality, and build out additional enhancements in support of the organization’s roadmap. What You’ll Be Doing: • Managing and optimizing the product backlog to maximize the value of the product. • Defining business and functional requirements • Developing business process • Propose designs & development and maintenance of processes and tools to support internal & external customer service levels and operational KPIs are met. • Provides technical support on set up & Implementation of new customer and services engagements. • Provides timely communication and escalation issues and works resolutions. • Support implementation and drive documentation and reporting of key metrics and results **Required qualifications to be successful in this role:** • Must be self-sufficient and able to manage complex Salesforce tasks/projects without any assistance. • Must be experienced with working with Salesforce developers, architects, integration specialists and data analysts on complex and large-scale projects. • Must be able to work on and manage smaller tasks and multiple asks from business users that come in as daily cases. • Must be able to handle all technical support inquiries for Salesforce platform products not limited to Sales/Service Cloud, but also adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors • Expected to develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, user/stakeholder requirements and company goals. • Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving product roadmap requirements. • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow. • Proficiency with all automation functionality within the SFDC platform include Process Builder(PB), Flows and the transitioning from PB to Flows • Must have excellent configuration and administration experience with SFDC development, including Apex Triggers, Visualforce pages, as a plus • Must be extremely proficient in SFDC data modeling for reports and dashboards. • Function as a SFDC PO (Product Owner) and communicate with other Scrum Team POs and project managers, users, and other developers to design cohesive epic and user story strategies and ensure effective collaboration throughout all phases of development, testing and deployment. • Maintain a flexible and proactive work environment to facilitate a quick response to changing user story and epic requirements and user/stakeholder objectives and innovate ways to meet product roadmap and business strategic goals successfully. • We are looking for an accomplished Salesforce Product Owner with a robust background delivering custom Salesforce.com solutions, including requirements definition, product ownership, and documentation expertise. This team member must have a proven track record of successfully partnering with the business and user community to develop the product needs in alignment with business goals, document them, and take to the development team for implementation. Must be experienced in translating complex business requirements into functional specifications and providing comprehensive documentation. • Must be self-sufficient and able to manage complex Salesforce tasks/projects without any assistance. • Must be experienced with working with Salesforce developers, architects, integration specialists and data analysts on complex and large-scale projects. • Must be able to work on and manage smaller tasks and multiple asks from business users that come in as daily cases. • Must be able to handle all technical support inquiries for Salesforce platform products not limited to Sales/Service Cloud, but also adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors • Expected to develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, user/stakeholder requirements and company goals. • Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving product roadmap requirements. • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow. • Proficiency with all automation functionality within the SFDC platform include Process Builder(PB), Flows and the transitioning from PB to Flows • Must have excellent configuration and administration experience with SFDC development, including Apex Triggers, Visualforce pages, as a plus • Must be extremely proficient in SFDC data modeling for reports and dashboards. • Function as a SFDC PO (Product Owner) and communicate with other Scrum Team POs and project managers, users, and other developers to design cohesive epic and user story strategies and ensure effective collaboration throughout all phases of development, testing and deployment. • Maintain a flexible and proactive work environment to facilitate a quick response to changing user story and epic requirements and user/stakeholder objectives and innovate ways to meet product roadmap and business strategic goals successfully. • Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions). • Able to perform UAT testing with User Groups, document use cases for testing and perform org fixes during testing sessions. • Acts as a resource for colleagues with less experience The Skills That Will Help You Succeed Even More: • Salesforce ADM-201 Certification + Experience • Salesforce Business Analyst Certification + Experience • Salesforce Service Cloud Certification + Experience • Salesforce Experience Cloud Certification + Experience • JIRA knowledge and Experience • Experience with Scrum Agile • Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED Professional Attributes: • Analytical mindset with strong problem-solving skills. • Excellent communication and interpersonal skills, adept at building relationships. • Detail-oriented with a focus on delivering high-quality solutions. • Proactive approach to delivery. • Ability to thrive in dynamic and collaborative environments. • More than 4 years of relevant experience. • Agile experience preferred Minimum Education Required: Bachelor's Degree in Business Administration, Marketing, or related field, or similar experience \#LI-SG2 CGI anticipates accepting applications for this position through November 30, 2024 CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,800 - $150,200.” Benefits CGI’s benefits are offered to eligible professionals on their first day of employment to include: • Competitive compensation including profit participation program. • Comprehensive medical, dental, and vision benefits. • Basic life and accidental death & dismemberment insurance. • Matching contributions through 401(k) plan, and CGI share purchase plan. • Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service. 󈵒 paid holidays per year • At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more). • Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws. • Bereavement leave, ranging from 1 to 7 days per year based on relationship. • Paid jury duty leave, up to time summoned • Learning opportunities and tuition assistance. • Wellness and Well-being programs For more detailed information about our benefits offerings visit Benefits | CGI Careers Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported. **Skills:** + Business Analysis + Detail-oriented + Product Owner + SCRUM **What you can expect from us:** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.** We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.