**Job description** **:** Scrum Master Lead (5 Years) **KEY RESPONSIBILITIES** **:** + Management and be aware of KM processes that are necessary to effectively manage RUN + Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management + Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA process and resolutions.6. + Ensure minimizing all backlogs of issues reported from production + Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management. + Facilitating daily standups, sprint planning meetings, sprint reviews, and retrospectives. + Helping the Product Owner manage the product backlog effectively. + Removing any impediments or blockers that are hindering the team's progress. + Ensuring the team follows Scrum principles and practices. + Shielding the team from external distractions and interruptions. + Coaching the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. + Promoting a collaborative and transparent team environment. + Liaising with stakeholders to improve visibility and clarity about the team's work. + Leveraging Agile tools to encourage and support continuous learning and improvement within the team. + Resolving conflicts within the team and promoting constructive disagreement. + Work closely with business teams, development team and quality teams for project requirements **Required Skills:** + Scrum Master / Safe Agile certification required + Experience in information technology (IT) project management required + Act as a leader to our software development team + Should be a friendly communicative person, because when team is moving fast in Agile, communication is the effective force which holds the team together + Should be a good coach in Agile practices. S/he can coach individuals and interactions over processes and tools. + Ability to ensure the correct use of scrum process + Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA + Experience on Application Management (experience like Digital Technologies- Salesforce, MSD, Content, BPM, Java, Angular) + Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with clients and team members. + Strong project management skills, with the ability to lead projects and deliver solutions on time and within budget. + Good Application Support knowledge required + Good to have knowledge of Windows, Word, Excel, PowerPoint, Visio, and MS Project + Excellent documentation & communication skills **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get The Future You Want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Programmer/Analyst_ **Organization:** _NA APPS LOC PRACTICE_ **Title:** _Salesforce Scrum Master_ **Location:** _NY-New York_ **Requisition ID:** _077318_