Job Title

Salesforce Support Analyst

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: www.cognizant.com

Job Summary

We are seeking a skilled Developer with experience in Salesforce (ideally in a support/AMS context) technologies to join our dynamic team. The ideal candidate will have expertise in Salesforce Aura Salesforce Approval Processes Salesforce Apex Integration Salesforce Apex Development Salesforce Apex Salesforce Lightning Pages and Salesforce Admin. The work model is hybrid and the shift is day. No travel is required.

Responsibilities

Develop and maintain Salesforce applications using Salesforce Aura and Salesforce Apex. Implement and manage Salesforce Approval Processes to streamline business workflows. Integrate Salesforce with external systems using Salesforce API and Salesforce Apex Integration. Design and develop custom solutions using Salesforce Apex Development and Salesforce Lightning Pages. Configure and customize Salesforce CPQ to meet business requirements. Perform administrative tasks in Salesforce including user management security settings and data management. Collaborate with cross-functional teams to gather and analyze business requirements. Provide technical support and troubleshooting for Salesforce applications. Ensure the quality and performance of Salesforce applications through testing and optimization. Stay updated with the latest Salesforce features and best practices. Participate in code reviews and provide constructive feedback to peers. Document technical specifications and user guides for developed solutions. Contribute to the continuous improvement of development processes and standards.

Qualifications

Salesforce admin and configuration on basic modules like Sales cloud, Service cloud. Experience in Apex, workflows, Flows , approval process, Lightning components is required Candidate should have some knowledge on DevOps concepts and tools like GitHub Salesforce basic troubleshooting techniques Salesforce best practices and industry standards Readiness to work on AMS project Good English communication (written and verbal)

Secondary Skills (Value add/ preferred )

Experience on modules like Experience and Marketing cloud Experience in Key modules like CPQ, Email to case is preferable.

Certifications Required

Salesforce Certified Administrator Salesforce Certified Platform Developer I

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide. Ongoing support and funding with training and development plans. A highly competitive benefits and salary package. Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all of our advertised openings.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.