Description Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This team is diverse, it builds and supports products, applications for AWS sellers, manages large scale infrastructure of 1P and 3P platforms. The AFX (AWS Field Experience) Customer Relationship Management CRM) team, is looking for a passionate, innovative, committed, results-oriented Systems Development Engineer to design, architect and build solutions, bringing industry best practices/standards, defining metrics, solving complex business problems for our field team to manage, maintain and operate at scale. In addition to working on the latest Salesforce technologies, you will also have the opportunity to work with AWS Services to innovate in the space of Customer Relationship Management (CRM). You’ll be chartered with managing and building applications that deliver critical capabilities to the field and embed operational knowledge and encode best practices into everything we do. In addition, as part of the broader AWS Sales and Marketing organization, you will have the opportunity to contribute to the broader cloud strategy for AWS and potentially future AWS products. Key job responsibilities - As a System Development Engineer in SMGS-AFX group, you will architect, design and build scalable, flexible, and integrated solutions for our Sales and operations teams in partnership with other technology partners/teams/leaders within/external the Sales, Marketing and Global Services (SMGS) organization. - You will provide solution for our CRM and native AWS tools/applications to automate, optimize, quote to cash transactional workflows, improving operational efficiency. You will simplify and reinvent systems, processes, and tools to improve seller and customer experiences. you will technically lead a complex charter of building and delivering cloud services and CRM solutions. You will jointly define strategy, vision, and roadmap of multi-year business critical cloud technology solution which will be rolled out to Sellers. - As a Systems Development Engineer, you will define technical initiatives to drive cost optimization across various CRM, and AWS environments, bring thought leadership to manage availability, latency and performance of our mission critical tools, services. A day in the life We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will be joining a team that is diverse and experienced in all aspects of Salesforce Development and are willing to collaborate with and mentor new members. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor’s degree in computer science and or related fields - 3+ years of non-internship professional software development experience, 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience, preferable in CRM platforms - Experience in automating, deploying, and supporting infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Computer Science fundamentals in algorithm design, problem solving, and complexity analysis Preferred Qualifications - Experience with CI/CD pipelines build processes - Knowledge in AWS Platform