Job Description :

Role Title: Diageo Customer Salesforce Technical  Architect

Context:

Diageo is a multi-functional global shared services function, created to further improve business efficiency and empower our markets to focus on our commercial growth.

We have transformed how we deliver services to the markets:

Single point of responsibility to manage relationships, shape demand, & manage service and outcome deliveryStandardized business service lines to drive efficiency and scalabilityInsight-focused business analytics serviceMarket outcome focused services, underpinned by efficient IT process managementMore control, cost efficiency and transparency of application deliveryOne DIAGEO strategy supported by strategic multi-year financial goals and modellingTransparent /differentiated pricing to drive standardization and year-on-year efficiency improvements

Within DIAGEO, the Digital & Technology aims to improve Diageo’s system stability, security and compliance to enable smooth daily business operations. Part of this plan is to improve our customer  experience across the following domains and provide a central Analytics capability:

MarketingCustomer ExperienceSalesCommerceService

Role Description:

The Architect will report into the Head of Salesforce Practice and Customer Support and will be focused on engaging project teams, other Solutions Architects and Enterprise Architects in designing and owning Salesforce based solutions within the wider solution portfolio in support of Diageo’s business and technical initiatives. 

Top Accountabilities

The Architect will be responsible for:

Create High-Level Salesforce designs for ongoing projects in line with the Technology Design and Security Standards, set forth by various Diageo teams, as part of the overall Customer solution.Contribute to continuous update and improvement of Salesforce design standards.Contribute to overall org strategyContribute to sandbox strategies based on wider enterprise evolving demandsEngage with other teams, e.g. Enterprise, Analytics, Security, as part of ensuring your solution designs are in accordance with the Diageo reference architectureWork with and guide service provider teams in implementing the defined Salesforce solution architectureProvide design governance for any Salesforce solution (excluding Marketing Cloud, Marketing Cloud Intelligence, Marketing Cloud Engagement and Mulesoft)Drive necessary troubleshooting and guiding the Salesforce support team when significant production issues are encounteredAct as point of contact to ensure all parties (including internal and external technical / development teams) understand your solution designEngage with business representatives and Salesforce Product Owners (known as Sub-Stream Owners) to provide thought leadership to correctly shape business ideas with the aim to best leverage the capabilities of Salesforce to support business requirements.Continual expansion of your architectural and Salesforce knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the Customer behaviour and technology spaceIncorporate the latest trends and innovations into recommendations to help shape the vision and technology roadmap for the Customer domain in partnership with the Head of the Salesforce work.Identify risks affecting solutions, including mitigating recommendations and support in handling those risksIdentify and maintain technical debt

Education, Qualifications and Experience Required:

Hold at least a bachelor’s degree, preferably in IT or Computer Science

Architecture and Technical Expertise:10+ years of experience in Salesforce architecting and designDemonstrated broad working knowledge of relevant capabilities, including, but not limited to: Sales, Marketing, Service, eCommerce, SFDC, integration, etc.Demonstrated architecture experience with web or portal based solutions.Demonstrated experience championing, designing, and implementing innovative solutions to problems while keeping to OOB as much as possible.Knowledge and experience with architecting, designing and implementing large scale data solutions, including awareness of resilience challenges on integration.Understanding challenges with data restore (from backup) both within Salesforce and impacts across the EnterpriseExperience with solution design (application, information, integration and infrastructure)Previous hands-on experience of the Salesforce development system will be an assetUnderstanding of both batched and streaming integrationComfortable with solution topics covering security, volume, performance, resilienceUnderstanding of Micro-Services environments usefulAwareness of TOGAF and ITIL is desirable

Functional Expertise: Experience of CRM digital channels, customer engagement within a large, global organization (preferably FMCG), including key business processes related to these areasHave full-cycle experience in implementing IT solutions in agile modeExperience of Agile (or agile / waterfall hybrid) development practices and techniques

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Budapest

Job Posting Start Date :

2024-08-30