About The RoleThe RealReal is looking for a motivated, technically-minded Salesforce Technical Lead that thrives in a fast-paced environment to build and deliver product knowledge and technical-based skill content to our Sales Operations Team. The ideal candidate will have a strong experience in building and demonstrating Salesforce applications and are interested in creating unique solutions. You will collaborate cross-functionally with various stakeholders to help execute a broad range of projects.

What You Get To Do Every Day

Perform hands-on configuration & coding of all new and existing functionality including user management, security, custom objects, page layouts, validations, workflow, flows, process builders, reports and dashboards, and customized applications to support internal and customer-facing Salesforce environments.

Work with stakeholders and product management and tech leads to understand needs and identify solutions.

Design, build, test, debug, and maintain enterprise scale software applications

Effectively leverage Salesforce configuration to meet stakeholder requirements.

Leverage Salesforce Mobile SDK, Lightning Web Components (LWC), and custom APIs to build mobile-friendly UIs.

Design, develop, and implement mobile UI components for Salesforce applications, ensuring responsiveness and usability.

Work with team members to develop specifications and technical designs for complex projects using a combination of out of the box features and custom configuration.

Work in an agile and dynamic environment to facilitate timely responses to changing project requirements and customer objectives.

Provide technical and functional support to users of Salesforce and integrated third party applications.

Develop reports, dashboards, and processes to continuously monitor and identify insights

Proactively optimize the Salesforce platform to achieve project goals.

What You Bring To The Role

Minimum Requirements:

 Bachelor's degree or equivalent. 5+ years Salesforce.com administration+coding experience & proven knowledge of Salesforce CRM and Force.com platforms.

Strong understanding of Sales Cloud/Service Cloud.

Design and build complex technical Cloud CRM solutions

Proven experience in Salesforce development, with a focus on mobile UI and UX.

Proficiency in HTML, CSS, JavaScript, and Salesforce Mobile SDK.

Strong understanding of Apex, Visualforce, Aura, Lightning Components, & front end web technologies including javascript

Declarative administration including: lightning flow, lightning apps, lightning page layouts, profiles, permission sets, flows and its sub-types. 

Develop and maintain data models and data integration strategies to ensure consistent and accurate data collection and reporting across Salesforce and related systems.

Collaborate with other teams and stakeholders to ensure that Salesforce solutions are aligned with overall enterprise architecture, and business needs. Coordinate with technical and non-technical support groups to ensure seamless solution delivery.

Experience with optimizing Salesforce performance such as cache, events, etc.

Certifications: Salesforce Platform Developer (I or II) or Platform App Builder. Administrator is a plus.

Exposure to Salesforce DX and experience designing test cases, acceptance criteria, and documentation.

Experience with Salesforce admin tools, such as data loading tools, automation tools, and debug tools (data loading tools including data loader, data import wizard, automation tools, and other data tools.

Experienced in developing and implementing custom system integrations between Salesforce and other systems using technologies such as REST, SOAP, and middleware platforms.

Experienced in troubleshooting custom integrations.

Experience using modern tools (jira, zendesk, g-suite, slack, dropbox, etc)

Develop and maintain technical documentation for design including integration diagrams, and data models.

Contribute to strategic plans and reviews to achieve operational objectives.

Develop an in-depth understanding of client businesses to position as a strategic tech partner and advisor. 

Preferred Requirements:

Experience working in a customized Salesforce environment with at least 500+ users.

Experience with LeanData, SUMO, Zoom, Salesforce Marketing Cloud, Experience Cloud, Sites, Interaction Studio, Google BigQ, Looker, Zapier and Pardot.

Experience with mobile-specific UI/UX design and familiarity with cross-platform mobile frameworks.

Retail sector & ecommerce experience

AI, Einstein

Compensation, Benefits, + Perks

The expected salary range for this role is $145,687.01-$176,848.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.