Job Title: Salesforce User Adoption Specialist PVN ID: VA-2410-006509 Category: Information Technology Location: OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS Job Description General Description Through its partnership with the City of New York, CUNY’s Building Performance Laboratory is hiring qualified energy management professionals to serve as on-site consultants and fill critical staffing capacity needs at the Department of Citywide Administrative Services’ (“DCAS”) Division of Energy Management (“DEM”). For background, DEM serves as the hub for energy management for City government operations. DEM develops the City’s annual Heat, Light, and Power Budget; manages the City’s electricity, natural gas, and steam accounts; helps agency partners identify and pursue energy-saving opportunities; does energy efficiency and clean power generation projects across the City’s portfolio; and implements operations and maintenance best practices. Specifically, DEM is tasked with leading the City’s efforts to reduce emissions from City government operations 40 percent by 2025, 50 percent by 2030, and 80 percent by 2050 from baseline. For this specific role, on behalf of DEM, CUNY BPL is looking for an enthusiastic, intuitive, and professional Salesforce User Adoption Specialist who will be responsible for owning user engagement with the DEM Agency Portal, a Salesforce client community for City agency staff responsible for energy management. The Salesforce User Adoption Specialist will work closely with the Senior Salesforce Administrator, who is primarily responsible for administering DEM’s internal Salesforce environment. NYC residency may be required for continued employment. Immigration sponsorship is not available through this program. This is a hybrid position. Remote work arrangements are not a right or entitlement of employment and, as such, are discretionary and subject to operational needs unless otherwise provided by the CUNY Flexible Work Guidelines. Other Duties + Day-to-day support and training for the Agency Portal’s 100+ users, including new user setup and training, handling support tickets, Tier 1 troubleshooting, and training users for new functionality; + Advocating for continued adoption of and engagement in the Agency Portal across DEM’s City agency partners; + Developing KPIs related to Agency Portal user adoption and engagement, setting up reports and dashboards to monitor user activity, and implementing reporting on analytics focused on adoption and engagement; + Proactive engagement with users to ensure they fully maximize the use of the Agency Portal in the daily workstreams; + Working across DEM business units to collect news and informational content relevant to agency staff, posting to Agency Portal, and maintaining an editorial calendar to ensure content is fresh and engaging; + Translating user feedback into requirements for enhancements and new features; + Creating and maintaining report templates and dashboards per user requirements; + Collaborating with stakeholders to collect and process new content on a tight timeline; + Creating and maintaining Salesforce Knowledge resource guides and FAQs for Agency Portal users; + Supporting the Senior Salesforce Administrator to complete basic administrative tasks for DEM’s internal Salesforce environment of 100+ users, such as password resets and troubleshooting. Qualifications + Bachelor’s degree and 2+ years of relevant work experience; + Certified Salesforce Administrator, active and maintained through the required maintenance exams or equivalent work experience; + Proven track record in successfully growing and nurturing an online community, preferably using a Salesforce Experience Cloud or related product; + Proficient in Microsoft 365 applications including Word, Excel, and PowerPoint; + Experience collaborating using Microsoft Teams or able to apply best practices from platforms like Slack or Discord; + Ability to work autonomously and manage project/deliverable timelines; + Excellent oral and written communication skills; + Willingness to work in a highly collaborative environment + Ability to prioritize tasks and meet deadlines. Other Desirable Skills: + Understanding of contemporary software development and collaboration practices; + Active listening skills; + Ability to produce clear documentation for requirements and user training; + Consistent communication with the user base; + Interest in reducing New York City’s building-based emissions to meet climate goals and the tools of energy management; + Meeting skills – run an efficient meeting while tracking the next steps and key decisions; + Using technology to build community, increase collaboration, and share knowledge. RFCUNY Benefits RFCUNY Employee Benefits and Accruals About the Research Foundation The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs. Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law. Key Features Department Status Full Time Annual Salary Range $75,000.00 - $85,000.00 Closing Date Mar 31, 2025 (Or Until Filled) Bargaining Unit No Actions + Apply + Print + Email + Linkedin + Facebook (http://www.facebook.com/share.php?u=https://www.rfcuny.org/careers/postings?pvnID=VA-2410-006509&title=Careers at RFCUNY) + Google + + Twitter (http://twitter.com/home?status=Job Openings at RFCUNY+https://www.rfcuny.org/careers/postings?pvnID=VA-2410-006509)