Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Description: 

You’ll lead a team of high performing problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.  

Overall Experience – 9+ years IT experience  

Mandatory Skills -  

Accounting Standards Implementation: 4+ years of experience with ASC 606 and IFRS 15, utilizing revenue management tools such as Zuora Revenue, RevStream, RightRev, and Oracle RMCS. 

Salesforce Expertise: Knowledge of the upstream business process. 

Data Integration: Experience integrating data from ERP systems to revenue management tools and from revenue management tools to GL. 

Consulting Background: A strong background in consulting, with a track record of delivering successful projects for global clients. 

Preferred Certification: Zuora Revenue/Billing , Oracle RMCS certification is preferable.  

Responsibilities - Specific responsibilities include but are not limited to 

Revenue Cloud Management: Ensure the successful delivery of projects within the Revenue Cloud, maintaining high standards and meeting set objectives. 

Leadership by Example: Demonstrate excellence in project delivery, setting a benchmark for the team. 

Team Guidance: Provide clear guidance on project deliverables and execute tasks according to the project plan. 

Quality Assurance: Ensure all deliverables meet PwC standards and adhere to industry best practices. 

Project Management: Oversee project management activities across all team-involved projects. 

Hands-On Delivery: Actively engage in delivering Salesforce suite products, including CPQ, Billing, and RightRev/Zuora Revenue. 

Client Support: Assist clients with adopting revised accounting standards. 

Interdisciplinary Leadership: Manage various teams working on implementing new accounting rules, such as Revenue Automation and Process and Data Analysis. 

Client Communication: Lead client calls to gather requirements, design solutions, collaborate with cross-functional teams, understand system impacts, and drive delivery. 

Project Execution: Oversee planning, design, build, and testing phases on ERPs or custom accounting systems to ensure client comfort. 

Design & Testing: Lead the design of use cases, test cases, and test results aligned with business requirements. 

Process Improvement: Identify gaps and suggest improvements in clients' process designs to enhance interaction between people and systems. 

Multi-Project Management: Manage multiple projects, providing comprehensive solutions for end-to-end implementation and integration with client systems, including unit and system testing to validate analytic procedures. 

Effective Communication: Demonstrate proven consulting experience with global clients, ensuring effective communication and understanding. 

Proposal Development: Collaborate with partner firms to respond to RFPs and RFQs, preparing proposal responses, solution designs, approach documents, and other necessary documentation. 

 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Value Optimization, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Customer Needs Analysis, Database Scalability, Design System Solutions, Embracing Change, Emotional Regulation, Empathy, Ensuring System Interoperability, Functional Requirements, Inclusion, Information Technology Applications, Integration Support, Intellectual Curiosity, IT Service Management (ITSM), Leading Design Workshops, Learning Agility, Optimism {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date