The quality lead is responsible for the management and development of a team to ensure on-time delivery of QA activities necessary to uphold the principles global process compliance and support the business in line with customer expectations and regulatory demands. Provides leadership and has in place a career path and professional development plan for all Support Agents. Supports, coaches and mentors individuals in achieving their professional goals.Identifies, maintains, and deploys an internal network of people who can support achievement of plans.

Career Level - IC2