Job Type:

Regular

Work Location:

Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies is now hiring a Field Operations Service Coordinator representing our client, Samsung Electronics America.

The Field Operations Service Coordinator will provide administrative support to work being completed by Samsung Field Service Technicians.  This position will deliver backend support, help to manage retailer visits and compliance, submit invoices, and manage tickets with outside service partners with the goal of expediting repairs for Samsung customers and partners.

What's in it for you?

Receive competitive hourly rate starting at $30.00, paid weekly

Hybrid work at Samsung Electronics America office in Ridgefield Park, NJ

Next day pay on-demand with DailyPay

Health/Dental/Vision benefits

401K Program, with match

Paid Time Off

Paid Holidays

$30 Mobile Reimbursement

Scholarship opportunities, for employees and direct family members

Employee Assistance Program

Leadership Development Program

Employees special pricing for multiple clients

Job Description:

Admin Support Role & Responsibilities

Create daily, weekly, and monthly internal/external reports, via Excel and PowerPoint

Develop and maintain Service Technician scorecards

Service Visit Compliance & Management

Ensure Service Technicians maintain establish cadence and visit protocols

Ticket management

Review and mange pending service tickets

Daily review to identify and help expedite/facilitate repairs for any abnormal, aging, or escalation tickets

Validate and optimize routes to pull forward aging tickets and schedule dealer visits

Complaint and issue follow up, revisit schedule

Claims Management/Billing

Audit warranty claims, all expenses and confirm amounts with servicers

Submit invoices to management system and confirm approvals and payment

Qualifications:

Excellent client-facing and internal communication skills

Excellent written and verbal communication skills

Solid organizational skills including attention to detail and multi-tasking skills

Strong working knowledge of Microsoft Office including Excel and Power Point

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.