Req ID: 300254
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP AMS Delivery Manager - HYBRID to join our team in Spring, Texas (US-TX), United States (US).
Day to Day job Duties:
Overall delivery ownership for SAP AMS build & run engagements Manage escalations & customer communications Support team Performance – Monitor SLAs and deliverables and coordinate with client and internal teams to ensure ongoing successful delivery Manage Delivery from Onsite & offshore SAP AMS team Share weekly status reports with client Conduct governance meetings with client & present metrics Support client in new initiatives/projects/proposals Act as Single Point of Contact for the client Ensure that support roster is documented and circulated at regular frequency Monitor support processes and suggest/implement improvements as needed
Basic Qualifications:
• Minimum 8+ years of working as an SAP Delivery experience
• Minimum 3+ years of project management experience
• Minimum 3+ years of experience managing deliveries in onshore/offshore model
• Minimum 3+ years of client handling experience in management role
Degree: Bachelor’s in computer science or related field
Nice to Have; (But not a must)
• ITIL knowledge is strongly recommended.
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.