Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative: Maria Monica Canding
Sponsorship Available: No
Relocation Assistance Available: No
This position is a member of SAP Basis Team, who is responsible for the respective functional area. The incumbent will partner with global & cross-functional business/IT teams including the Infrastructure and Database Teams. This position is responsible for helping develop and configure solutions and support technical solutions on a regional/global level. This role will support the functional area by learning to resolve level 2 & 3 incidents globally and supporting both functional business teams and other technical teams.
Job Responsibilities:
Analyze business/technical needs and translate processes into practice through the current Information Technology toolsets. Provide level 2 and 3 incident resolution in the functional area of support. Document issue resolution for knowledge transfer as appropriate. Partner with functional and technical team's subject matter experts to understand project requirements. Translate detailed requirements into technical tasks and design to meet the business needs in the functional area. Perform system monitoring and investigation during system testing and production operations. Understand normal system operations and recognize system abnormalitiers and make documented corrections. Update system and procedure documents to reflect changes in processes as needed. Conduct cost/benefit analysis through evaluation of alternative design approaches to determine best-balanced solution. Best-balanced solution is one that satisfies the immediate stakeholder needs, meets system requirements and facilitates subsequent change. Assume a leadership role in small size initiatives by playing the key contributor, facilitator or group lead.
Job Qualifications:
Bachelors degree in MIS, Computer Science, Engineering, Technology, Business Administration or in lieu of degree 9 years of IT experience Desired: SAP Technical course work. Education in Operating Systems and relational database 5-6 years of experience in IT 5 years of SAP Basis experience is required.
Knowledge, Skills & Abilities
Good written and verbal communciation with a comfort of spoken and written English Ability to work flexible working hours as required on special occasions Ability to solve problems independently Able to manage timelines and priorities Able to perform in stressful situations#Li_Hybrid
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate