Job Description:

We seek for a SAP Platform/Basis Service Manager who will control and improve the day-to-day operational services provided by offshore vendors and ensure the excellent level of Incident Management, Problem Management, Change Management, Patching and other Maintenance activities of Mars SAP&BI Platforms: ECC, S/4, BW on Hana, SLT, BODS, MDG, CFIN, PaPM and others.

What are we looking for?

5+ years of SAP Basis experience in large/complex and mission critical environments supporting SAP applications (HANA, Oracle, NetWeaver, Linux, Windows)

Experience with IaaS or PaaS solution in the Cloud (Azure or AWS)

2+ years of demonstrated experience of the service team management

A very good understanding of SAP Basis and Infrastructure Services (Processing, Networks, Platforms in MS Azure). Experience with clustering solutions and High Availability services provided by SAP, RedHat, HP, Suse, Microsoft

Strong drive for result and ability to go in-depth of the technical details to resolve the major problems

Demonstrated experience in the processes documentation

Good understanding of Service Management (Incident Management, Problem Management, Change Management)

Excellent written and verbal communication skills, intermediate or upper-intermediate level of English

Exhibits a strong commitment to continuous learning and personal growth within the IT field.

What will be your key responsibilities?

Day-to-day work with the remote teams of vendor (30+ people in the team) to support SAP ECC, SCM, S/4, SAP BW on Hana NW 7.5, Hana SLT, BODS, MDG S4/HANA, CFIN S4/HANA and PaPM S4/HANA platforms (60+ systems in landscape). Communication through emails, MS Teams and ServiceNow (Help Desk). Run weekly service review calls with L1, L2 and L3 support groups, check the documentation upfront of the calls and provide an update to the Platform owner

Own the incident management, ensure the incident are captured on time, the root cause analysis is progressing with the regular updates, fixes are applied, documented and the knowledge is shared within the team. For highly critical incidents, step up to assist with the management of the incident and organize timely communications with the stakeholders. For repetitive incidents, ensure the problems are opened, regular reporting on the problems resolution is provided

Assistance in organizing the patching procedure according to the requirements from audit and SAP platforms owner. Define infrastructure requirements and interact with other infrastructure team to proper setup/configure new components

Ensure the support team is following the Change Management process at Mars

Understand the current gaps in the processes execution and improve the services provided by L1, L2 and L3 support groups.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles.

Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

Best-in-class learning and development support from day one, including access to our in-house Mars University.

An industry competitive salary and benefits package, including company bonus.

#TBDDT

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.