Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The SAP Business Support Analyst plays a key role to provide support to diverse finance teams across the organization through business applications. This position will provide systems and business application management experience by understanding business processes and making recommendations for enhancements to drive operational effectiveness and efficiency through business systems and/or applications.

The Opportunity

As the SAP Business Support Analyst, you will possesses advanced knowledge of SAP and applies this knowledge to look in-depth at information pertaining to the area.  Acts as a resource in providing information to others in the implementation of solutions.  Applies fundamental concepts, practices and procedures to analytical work. 

Performs support of production applications by resolving incidents and requests via a ticketing tool, tracking problems/issues and Coordinating support for the Americas and process service tickets 

Support roll-outs, training and event preparation (coordinate with local key-users & SMEs) Liaise with global and regional colleagues (regular update meetings)

Supports the team in the areas of Finance and Controlling. 

Acts as counterpart to IT professionals for project implementation, solution development, escalation and issue resolution. Organizes and controls the local support process with the local and global IT organization

Coordinates the timely resolution of service tickets with Analysts and  IT (global & local).

Maintain, and enhance business applications, reporting, and analysis solutions with a focus on maintaining the integrity of the business application, process efficiencies and improve service levels

Collaborate with management team to identify upgrades and development of new functionality with current business applications

Serves as the link between local and global business and acts as liaison between local business and IT professionals.  Provides leadership and consultancy for implementation, management and further development of the global divisional best practice processes in SAP Finance and Controlling modules

Reviews local change requests and identifies potential for changes to global solution.  Supports the local change management process and any supporting documentation required to assist the GCR in the introduction of the change to the Change Management Team (CMT)

Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Bachelor’s degree in Computer Science, Information Systems, Business, Finance, Accounting or other related field 

2 years business/systems analysis/analytical experience

2 years of SAP experience, preferably supporting the system

1 year of experience with a ticketing tool, such as Service Now (Desirable)

FICO SAP Support is a must

Ability to implement appropriate technical solutions to address business needs

Advanced  MS Excel, Demonstrated sound judgment and decision making

Comprehensive experience analyzing and solving business situation

Excellent written and verbal communication skills in Spanish and English are required

Relocation benefits are not available for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.