We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Care Services Consultant, you will manage a diverse portfolio of clients across multiple regions, ensuring exceptional service and customer satisfaction. As a subject matter expert, you will provide expert guidance supporting product capabilities, and project management, while maintaining accountability for the entire customer communications experience. Exceptional communication skills are essential, along with a strong focus on delivering cloud-based solutions that effectively meet business requirements in Travel, Expense, Request, and Invoice management via cases and/or projects.

 

To thoroughly assess your client’s business requirements, ensuring the system is configured to deliver optimal results and consistently exceed expectations. You will:

 

Gain a deep understanding of the client’s business needs to ensure optimal system configuration and exceed expectations. Communicate with clients through various channels (phone, chat, online case/email, or project) to discuss goals, priorities, product roadmaps, monthly releases, and suggest additional services to address identified gaps. Perform and Implement configuration changes as requested by the client to align with their evolving needs. Provide ongoing strategic guidance to clients, ensuring their business requirements are met and recommending improvements where applicable. Identify usage gaps and offer solutions to enhance product adoption and overall satisfaction. Advocate for clients internally, ensuring issues are addressed by relevant teams within SAP Concur. Create and submit Product Enhancement requests when necessary, ensuring alignment with client needs and the scope of SAP Concur products and services. Develop and implement interfaces and programs that enhance product capabilities, automate processes, and improve the efficiency of work packages assigned to the team.

 

Experience (Role Requirements):

 

Strong written and verbal communication skills, with the ability to clearly convey information and engage with a diverse audience. Proven experience in client-facing or customer service roles, with a demonstrated ability to build strong relationships and manage expectations. Strong stakeholder management skills, capable of engaging and collaborating with key customer contacts to drive success. Analytical problem-solving skills, with the ability to identify issues, dive deep into challenges, and implement effective solutions. Excellent organizational and planning abilities, ensuring the consistent delivery of commitments and on-time results. Strong persuasion and influence skills, enabling you to guide stakeholders toward achieving desired outcomes. Proficiency in programming languages such as Python and Java, with a focus on leveraging these skills for internal projects. Programming language background, Java or C variants Solid technical knowledge in AI and Robotic Process Automation (RPA), with an understanding of how these technologies integrate into business processes. Experience with SaaS, SAP Concur or Cloud solutions, travel & spend management, is a plus Ability to perform under pressure and effectively manage multiple concurrent tasks without compromising quality. Willingness to commit to 40+ hours per week, ensuring strong job presence, responsiveness, and the accomplishment of performance objectives. Flexible working hours may be required to meet business needs and ensure optimal customer service. In-office presence required for 80% - 100% of the workweek.

 

 

 

 About the team

 

This team is responsible for managing a diverse portfolio of clients, delivering tailored solutions and industry best practices to ensuring overall satisfaction and optimal adoption with SAP Concur products and services throughout the entire customer lifecycle

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418706  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.