We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join Our Team
CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team will drive successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios.
As Global Customer Engagement & Services (GCE&S) organization under the Customer Services & Delivery (CS&D) Board Area, we help customers to innovate fast and realize the business benefits from their SAP investments.
The CS&D GCE&S organization will be comprised of ~ 5,000 employees organised regionally, with a P&L into Services of €4.5BN that delivers a simple to consume adoption and consumption portfolio, driving cloud success and customer outcomes.
What you will do
As an Enterprise Architect, you will be assigned onto strategic customer accounts for your region and support our customers to unlock the value of SAP’s solutions and enable rapid innovation adoption, thanks to expert architecture guidance. Enterprise Architects act as advisors to customers and lead them towards the next step of their transformation by providing holistic advice and guidance.
Enterprise Architects are leading the digital transformation of our customers with our expertise in Cloud architecture, system integration, strategic planning, and technology implementation. Their primary missions are to drive the RISE Methodology and Clean Core imperative to accelerate the adoption of SAP solutions and the consumption of innovation. A strong focus on delivering true business transformations within RISE engagements and supporting partners to fully embrace SAP’s RISE Methodology and Clean Core strategy are the backbone of this commitment.
Enterprise Architects play a crucial role in orchestrating the development of a holistic enterprise architecture model that supports established enterprise goals. To help companies to future-proof their technology environment we serve them from the SELECT phase where the NorthStar Enterprise Architecture is being created, to ADOPT (Clean core transformation coming in) to the DERIVE phase (translate the NorthStar Enterprise Architecture to its different SAP solutions, including BTP realizing the Clean Core).
As an Enterprise Architect, you act as an Advisor to the customer to lead them towards the next step of IT- Services by providing holistic advice and guidance focusing either on an application/solution, an industry, or a technology.
The Key Responsibilities include:
Provides enterprise architecture guidance to transformation leaders, applying RISE Methodology and Clean Core principles (main focus in Adopt and Derive): Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customer's), driving architecture effectiveness. Shape the agenda and acts as trusted advisor (engagement development) Prepare & Support adoption towards full consumption, identifying and mitigating technical adoption risks. Align with partner to SAP's Clean Core mantra and promote SAP best practices. Provide customer context to all teams requested to contribute to the overall customer transformation effort to improve customer proximity and experience. Partner with the respective development organisations to provide input to architecture roadmaps based on field customer and partner experience Engage with MUs, Regional, and Global Stakeholders to maximize the use of SAP assets and network for customers worldwide. Work hand-in-hand with the Account team from the Select phase for the Customer Value Journey. Lead the SAP team through the ADOPT and DERIVE phases. Work closely with the PDM, E-CSM, TQM, etc. roles to advise them on expert architectural services that the customer might need. Support strategic collaboration with our Partner ecosystem Promote and develop the use of tools and methodology to spread their consistent use throughout the organisation. Supports the Clean Core success plan execution in deriving clear recommendations using the RISE Methodology. Use (publicly available) SAP Reference architecture, content and best practices to guide towards an enterprise architecture with clean core principles. Act as Role Model leading key customer transformations driving innovation adoption and building trust. Representing the affairs of SAP externally as an ambassador of SAP, its strategy, values, and culture.
What you bring
Customer Focus: Strong focus on the customer and customer success outcomes. Architecture: Solid experience in a customer experience role (e.g., Program Manager, Architect, Customer Engagement, Customer Advisory). Solid understanding and Experience in end-to-end architectural design for hybrid solution landscapes. Proven knowledge of SAP Enterprise Architecture Framework and Toolset, SAP Integration Advisory Methodology, SAP Extensibility Advisory Methodology, SAP RISE Methodology, Clean Core principles and AI strategy. SAP Solutions: Solid knowledge of SAP’s product, technology, and services portfolio from a customer value perspective. Excellent and proven knowledge and delivery experience in S/4HANA and cloud solutions. Ideally, proven knowledge of On-Premises solutions and its corresponding cloud solutions. BTP Certifications (e.g. Integration Suite, Extension Suite, SAP Build). Methodology & Tools: Experience in using SAP LeanIX & Signavio as tools to document Enterprise Architectures & Business Processes. Professional Training & Certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus. Business transformation: Proven experience delivering enterprise Business transformation through Application delivery. Cultural Ambassador: Acts as a cultural ambassador to SAP’s values, How We Run Behaviors and Leadership Credo at all times, demonstrating outstanding integrity and vision internally as well as externally. Strong Network & Collaboration Skills: Strong Senior Leadership network within SAP across various board areas as well as key C-Suite stakeholders in the immediate ecosystem of SAP. Have experience of managing effectively in a networked and matrixed team environment. Excellent at conflict management, setting common interests and collaborating with other departments. Innovator: Always approach problem solving with ingenuity, without being limited by resource constraints Communication & Presentation Skills: Excellent executive-level communication, collaboration, influencing and negotiation skills, at senior manager level both inside an IT team and across business functions.. Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences. Multi-organization Experience: Ability to understand extremely varied cultural and business environments, globally. Good understanding on the latest SAP organization and leadership members and strong understanding of CS&D business portfolio. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation - able to lead customer engagements at an executive level. Executional Excellence: Ability to consistently achieve results and exceed targets. Business performance: Possesses extensive general business acumen and a mindset for the end-to-end customer value. Prioritizes constantly, multi-tasks and decides on the fly – must feel comfortable making independent decisions that have significant impact. Language: Fluency in English and Portuguese (or Spanish). Any other language an asset. Education: Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 407790 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.